The Computerization Of Human Service Agencies

Overview

This work serves as an introduction to both the theoretical and practical aspects of using computers to improve the delivery of social services. Though many practitioners believe that computerization dehumanizes clients and should be avoided, John Murphy and John Pardeck demonstrate how, through a holistic approach to computer use, this problem, and others like it, can be averted. By providing practitioners the opportunity to sharpen their conceptual skills in computer technology, this book promotes a rational ...

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Overview

This work serves as an introduction to both the theoretical and practical aspects of using computers to improve the delivery of social services. Though many practitioners believe that computerization dehumanizes clients and should be avoided, John Murphy and John Pardeck demonstrate how, through a holistic approach to computer use, this problem, and others like it, can be averted. By providing practitioners the opportunity to sharpen their conceptual skills in computer technology, this book promotes a rational understanding of the possible uses and limitations of computers in social service agencies.

Unlike other, technically-oriented works in this field, Murphy and Pardeck's work focuses on the philosophical justification of computer use, along with the conceptual or symbolic nature of computerization. They fully illustrate how to create the organizational conditions necessary for computers to improve social-service delivery, and they do so in a manner that is easily accessible for both general classroom and professional use. Among the topics addressed are the technological world-view, Western philosophy, and knowledge; computer mediated therapy; ethical issues related to computerized service delivery; and construction of a socially responsible technology. This work will be a unique and important resource for courses in computer applications, policy analysis, and social service administration, as well as a useful reference source for human service agencies and practitioners. Public and academic libraries will also find it to be a valuable addition to their collections.

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Editorial Reviews

Booknews
For both general classroom and professional use, introduces both the theoretical and practical aspects of using computers to improve the delivery of social services. Unlike other, technically-oriented works in the field, Murphy and Pardeck's focuses on the philosophical justification and the conceptual or symbolic nature of computerization. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780865690233
  • Publisher: ABC-CLIO, Incorporated
  • Publication date: 3/30/1991
  • Pages: 192
  • Lexile: 1320L (what's this?)
  • Product dimensions: 5.50 (w) x 8.50 (h) x 0.56 (d)

Meet the Author

JOHN W. MURPHY is Associate Professor of Sociology at the University of Miami.

JOHN T. PARDECK is Professor of Social Work at Southeast Missouri State University.

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Table of Contents

Preface

Introduction: Is Computerization a Philosophy or a Technique?

The Technological World-View, Western Philosophy, and Knowledge

Rationalizing the Organization

MIS Development and Organizational Culture

Technical Adjuncts to Intervention

Computer-Mediated Therapy

Computerization and the Dehumanization of Human Services

Ethical Issues Related to Computerized Service Delivery

Creating a Socially Responsible Technology

Conclusion: Calculating versus Thinking

Selected, Annotated Bibliography

Index

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