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The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners / Edition 1

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"Every workplace has its share of conflict, and one of training’s universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features:

• Field-proven exercises from the authors’ worldwide experience

• Easy-to-follow instructions for preparation, additional reading, and Q & A processes

• Valuable essays on handling conflict situations

• An Exercise Matrix to sort activities by type, length, and other parameters

It also includes a jam-packed Trainer’s Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the ""My Workshop Starts in Five Minutes"" section to fully developed sessions, this book will be every educator’s best friend."

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Product Details

  • ISBN-13: 9780814471678
  • Publisher: AMACOM
  • Publication date: 6/2/2003
  • Edition number: 1
  • Pages: 256
  • Sales rank: 1,172,179
  • Product dimensions: 8.10 (w) x 11.14 (h) x 0.66 (d)

Meet the Author

Bill Withers (Collingswood, NJ) is the author of The Conflict Management Skills Workshop (0-8144-7092-0) and the organizational development manager for R & B, Inc., an automotive supply corporation. Keami D. Lewis (North Wales, PA) has been a program designer, trainer, and business leader with Rosenbluth International, Showboat Casino, and other organizations recognized for excellence in training and management practices.

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Table of Contents

"Teaching About Communication and Conflict with Games and Exercises

I. Questions to Ask About Conflict

II. Why Playing in the Classroom is Serious Business

Communication and Conflict Exercises

I. My Workshop Starts in Five Minutes!

1. 3 Similarities & 1 Difference

2. A New Leaf

3. Right Listening

4. Building Bridges

5. Climbing Life’s Ladders

6. Draw A House

7. Energy Jump

8. Meet the Press

9. Not ""I""

10. Sentence Relay

11. The Squares Game

12. What you See is What You Get

II. Exercises to Prepare in Advance

13. Four Roads to Resolution

14. A Time You Felt Different

15. Centering Under Pressure

16. How Soon is Possible?

17. I Lean

18. Mine Field

19. Missing the Meaning

20. Say It, Shout It, Skip It

21. Telephone Tales

22. Think Fast (4 Variations)

23. Timed Square

24. Values Clarification

25. What’s in a Word?

26. Workers and Managers

III. Full Day Workshops

27. Diversity Dialogue

28. Hold Please

29. The Synthetic Culture Lab

30. Write Your Own Case Study

Trainer's Toolbox

Exercise Matrix

Sample Agendas

Handouts, Flipcharts/Overheads, and Charts

Fun Ways to Break into Groups"

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