The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It

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Overview

Why incivility at work is a bigger problem than you suspect

In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.

Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company.

Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work.

Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example.

Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

Editorial Reviews

Publishers Weekly

Most Americans have encountered unpleasant or even hostile colleagues and bosses, but incivility is more than just a human resources problem: it also has a financial cost, argue Pearson and Porath, management professors at Thunderbird School of Global Management and the University of Southern California, respectively. The authors identify the range of behaviors that may be perceived as rude (e.g., inappropriate use of cell, texting during meetings, shutting someone out of a network or team) and quantify the costs of lost time and productivity by disgruntled workers making reduced efforts and possibly suffering from weakened commitment, stress or health problems. Citing such companies with positive cultures as Cisco Systems and Starbucks, the authors illustrate how strong leadership nurtures an environment of cooperation and respect. While the data on the prevalence of rudeness in the workplace is disturbing, the authors maintain an optimistic tone and provide credible, useful tips for managers who recognize that valuing people is not only the right thing to do but the key to profit and productivity. (July)

Product Details

ISBN-13: 9781591842613
Publisher: Penguin Group (USA) Incorporated
Publication date: 7/9/2009
Pages: 240
Sales rank: 192,164
Product dimensions: 6.20 (w) x 9.10 (h) x 1.00 (d)

Meet the Author

Christine Pearson is a professor of management at the Thunderbird School of Global Management.

Christine Porath is an assistant professor of management at the Marshall School of Business at the University of Southern California. They have received national and international media attention for their work, and their research has been featured in publications such as the Harvard Business Review, The Wall Street Journal, and the Financial Times.

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Anonymous

Posted December 16, 2009

A must read for Corporate Executives

After meeting one of the authors and reading this book, I was forced to take a good look at the way I did business.
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Anonymous

Posted September 26, 2009

The Cost of Bad Behavior in the workplace can damage American business

This eye-opening and timely book should be required reading by managers and workers alike. It details the large and small "bad behaviors" that damage morale, production, and the American workplace.
It is easy to read, whether the employee is in management or "just a worker." All of us need to read it and take a sharper look at ourselves and our coworkers. The information can be applied to one's daily (out of work) life, too.
This will be recommended to my workplace's management as a book they should purchase and distribute within the entire facility.
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