The Customer Bill of Rights: The Top 10 Things That Customers Want

Overview

SERVICE is SURVIVAL. We?re all competing for customers. If you don?t provide good service to them, they?ll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly 20 years, will teach you how to get new customers and keep the ones...
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Overview

SERVICE is SURVIVAL. We’re all competing for customers. If you don’t provide good service to them, they’ll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly 20 years, will teach you how to get new customers and keep the ones you have by practicing the four things all customers want:

1. Understand Their Expectations
2. Maintain Enthusiasm
3. Create Special Relationships
4. Watch Your Language

When the quality and consistency of service go up, costs go down, so you’ll see higher profit and sustained growth. Good, reliable customer service breeds loyalty and builds trust, which is vital to retain customers. New and existing customers are your company’s biggest asset. Clearly, implementing the Customer Bill of Rights in your organization makes good business sense.
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Product Details

  • ISBN-13: 9781613393086
  • Publisher: Made For Success, Inc.
  • Publication date: 10/22/2012
  • Format: MP3 on CD

Meet the Author

Laura Stack, MBA, CSP, is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time®. She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations. Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces. She is one of a handful of professional speakers whose business focuses solely on time management and productivity topics. Laura is a high-energy, high-content speaker, who educates, entertains, and motivates professionals to improve workplace productivity.
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