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The Customer Is Never Right: A Nurse Practitioner's Perspective
     

The Customer Is Never Right: A Nurse Practitioner's Perspective

by Jose Angel Torres
 

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An earnest yet unsettling account of frontline emergency healthcare in the US today from the point of view of one long-term participant, a nurse practitioner. Honesty and agony jump off the page, as the author closely chronicles the transformation of healthcare from a helping profession, to just one more profit-driven business. The evidence: the telltale record of

Overview

An earnest yet unsettling account of frontline emergency healthcare in the US today from the point of view of one long-term participant, a nurse practitioner. Honesty and agony jump off the page, as the author closely chronicles the transformation of healthcare from a helping profession, to just one more profit-driven business. The evidence: the telltale record of a healthcare professional's experience working in a pressured environment, where, increasingly, patients have unreasonable expectations-encapsulated in the phrase 'exaggerated unrealistic emotional expectations.'

The Customer is NEVER Right is a testament of one man's struggle to maintain his integrity and his job, and ultimately, failing, at least in terms of the job. A great deal of effort, thought, and emotion was poured into this work, pointing out the serious problems between healthcare administrations and the status of healthcare. This work is a useful contribution to the current healthcare debate going on at many levels in our great country.

Product Details

ISBN-13:
9781462699025
Publisher:
Publish America
Publication date:
10/25/2012
Pages:
478
Product dimensions:
5.50(w) x 8.50(h) x 1.06(d)

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