The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

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Overview


This second edition of the best-selling The Definitive Personal Assistant and Secretarial Handbook contains new material that provides important advice on social networking as an alternative communication tool. With special emphasis on career development, Sue France, winner of The Times PA of the year award, includes advice on time management, networking, coping with pressure and stress, dealing with difficult people, communication and confidence.

In addition, The Definitive ...

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The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

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Overview


This second edition of the best-selling The Definitive Personal Assistant and Secretarial Handbook contains new material that provides important advice on social networking as an alternative communication tool. With special emphasis on career development, Sue France, winner of The Times PA of the year award, includes advice on time management, networking, coping with pressure and stress, dealing with difficult people, communication and confidence.

In addition, The Definitive Personal Assistant and Secretarial Handbook contains practical help with taking minutes and a chapter for assistants to share with their boss for a more fruitful working relationship. Including free downloadable online resources to aid the day to day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager.

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Editorial Reviews

From the Publisher
Praise for the previous edition:

"[A] powerful survey offering concrete methods to help prioritize work and handle typical scenarios personal assistants face." —Midwest Book Review

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Product Details

  • ISBN-13: 9780749465766
  • Publisher: Kogan Page, Ltd.
  • Publication date: 9/28/2012
  • Edition description: Second Edition
  • Edition number: 2
  • Pages: 264
  • Sales rank: 521,074
  • Product dimensions: 6.10 (w) x 9.10 (h) x 0.70 (d)

Meet the Author

Sue France has over 30 years of experience as a secretary and personal assistant. She is the UK National Training & Development Officer for European Management Assistants (EUMA). She presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.

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Table of Contents


About the author Acknowledgements

1. Relationship management 
Understand yourself before you try to understand others 
What the boss-assistant relationship means to your health and well-being 
Image, perception and first impressions 
Managing your state of mind 
The handshake 
Professional image 
The beginning of a business relationship 
What is expected of each other: setting down the parameters 
Working styles 
Constant communication 
Assumptions 
Be proactive, anticipate needs, be prepared and exceed expectations 
Be accountable: take pride in a high standard of work 
Empathy 
Honesty and integrity 
Trust 
Office politics 
How to manage your boss 

2. Communication skills 
Body language 
Visual, auditory and kinesthetic 
Matching and mirroring (reflecting) 
Eye contact 
Use of space 
The "influential" right side 
Hands 
Posture 
How to influence the "chemistry" between you and your boss 
E-mail communication 
Listening skills 
Questioning skills 
Gossip 
Telephone etiquette 
Understanding and communicating with different cultures 

3. Confidence, self-belief and goal setting 
What is confidence? 
The feeling of confidence 
Act as if you are confident 
Think positive thoughts 
Focus on your strengths and boost your confidence 
Self-esteem, self-awareness and self-belief 
Conscious and subconscious minds 
Internal "negative gremlins" and internal "positive coach" 
Fear 
Tools to change/eliminate negative gremlin voices 
The law of attraction 
The power of experiential learning 
Continual learning 
Methods of learning 
Appraisals and feedback 
Tips on how to receive constructive criticism 
Personal development plan (PDP) 
Goal setting 
Steps to help you achieve your goals 

4. Dealing with difficult people and managing conflict 
A problem-solving technique 
Assertiveness 
Ground rules for discussions 
Strategies to help you deal with conflict and difficult characteristics of bosses 
Change the way you react by using affirmations 
E-mail rage 
Real-life case studies on how to deal with difficult bosses/conflict 
Different types of management style 

5. Time, organizing and stress management 
Time/task management 
Prioritizing the workload 
"Time thieves" 
Organizational skills 
Top tips for managing deadlines 
Top 10 ways to save time dealing with e-mail 
Stress management 
Time management and lowering stress levels 
Advice on stress from around the world 

6. Organizing meetings and events 
Before the meeting: prepare and plan! 
During the meeting/event 
After the meeting: evaluate 

7. Presentations 
Exercises to reduce tension 
Principles for preparing your presentation 
During the presentation 
Ending the presentation 

8. Ergonomics: your health and safety 
The work station 
A tidy desk leads to a tidy mind 
Principles of posture 
Ergonomic health breaks 

9. Networking 
What is networking? 
The benefits of networking 
Where to network 
The secrets of good networking 
Remembering people's names 
Some general points 
What to talk about while networking 

10. A chapter to share with your boss 
Communication 
What bosses should know to work effectively with their assistants 
The law of expectations: communicate your expectations clearly 
How to motivate your assistant 
Focus on the development of your assistant 

11. Confident minute-taking 
Definition 
Personal benefits of taking the minutes 
Preparation 
During the meeting 
After the meeting 

12. Harnessing the power of social media 
The first step to using social media is to sign up 
Social media time management 
Twitter 
Facebook LinkedIn 
Other useful tools 
Apps 
What you can use social media for 

13. The future of the assistant 
The future of the personal assistant/executive assistant/secretary 

Appendices 
Personal strengths and assessment form 
Personal development plan (PDP) 
Preferred communication style Pro forma for goal setting 
Problem-solving master 
Positive adjectives/action verbs 

Index

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Customer Reviews

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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted April 9, 2014

    Most useful information, provided in well written and easy-to-re

    Most useful information, provided in well written and easy-to-read format. This is a not-to-be-missed handbook for everyone in the secretarial/PA field.

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  • Anonymous

    Posted March 18, 2012

    No text was provided for this review.

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