The Effective Health Care Supervisor / Edition 5by Charles McConnell
Pub. Date: 12/09/2002
Publisher: Jones & Bartlett Learning, LLC
The handson guide for front line health care supervisors, this longtime bestseller includes two new chapters on reengineering and downsizing and extensive revisions and updates throughout. This new edition covers all areas of supervision including time management, performance appraisal, motivation, and communication.
Table of ContentsContents: THE SETTING * An Evolving Role in a Changing Environment * How Different from Industry * The Nature of Supervision * Management and Its Basic Functions * THE SUPERVISOR AND SELF * Delegation and Empowerment * Time Management * Self-Management and Personal Supervisory Effectiveness * THE SUPERVISOR AND THE EMPLOYEE * Interviewing * The "One-to-One" Relationship * Leadership * Motivation * Performance * Appraisal * Criticism and Discipline * The Problem Employee and Employee Problems * The Supervisor and the Human Resources Department * THE SUPERVISOR AND THE TASK * "Decisions, Decisions" Management of Change * Communication * How to Conduct Effective Meetings * Budgeting: The Annual Trauma Quality and Productivity * Methods Improvement * Reengineering and Reduction in Force * Continuing Education * The Supervisor and the Law * Organizational Communication
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