The Effective Health Care Supervisor / Edition 5

The Effective Health Care Supervisor / Edition 5

by Charles McConnell
     
 

ISBN-10: 0763724971

ISBN-13: 9780763724979

Pub. Date: 12/09/2002

Publisher: Jones & Bartlett Learning, LLC

The hands—on guide for front line health care supervisors, this long—time bestseller includes two new chapters on reengineering and downsizing and extensive revisions and updates throughout. This new edition covers all areas of supervision including time management, performance appraisal, motivation, and communication.  See more details below

Overview

The hands—on guide for front line health care supervisors, this long—time bestseller includes two new chapters on reengineering and downsizing and extensive revisions and updates throughout. This new edition covers all areas of supervision including time management, performance appraisal, motivation, and communication.

Product Details

ISBN-13:
9780763724979
Publisher:
Jones & Bartlett Learning, LLC
Publication date:
12/09/2002
Series:
Administration and Management Ser.
Edition description:
Older Edition
Pages:
477
Product dimensions:
7.30(w) x 10.00(h) x 1.06(d)

Table of Contents

Ch. 1An evolving role in a changing environment3
Ch. 2Health care : how is it different from "industry?"21
Ch. 3The nature of supervision : health care and everywhere36
Ch. 4Management and its basic functions47
Ch. 5Delegation and empowerment : forming some good habits67
Ch. 6Time management : expanding the day without stretching the clock89
Ch. 7Self-management and personal supervisory effectiveness105
Ch. 8Interviewing : start strong to recruit successfully127
Ch. 9The one-to-one relationship144
Ch. 10Leadership : style and substance159
Ch. 11Motivation : intangible forces and slippery rules173
Ch. 12Performance appraisal : cornerstone of employee development186
Ch. 13Criticism and discipline : guts, tact, and justice209
Ch. 14The problem employee and employee problems227
Ch. 15The supervisor and the human resource department244
Ch. 16Ethics and ethical standards263
Ch. 17Decisions, decisions279
Ch. 18Management of change : resistance is where you find it293
Ch. 19Communication : not by spoken words alone304
Ch. 20How to arrange and conduct effective meetings318
Ch. 21Budgeting : annual task and year-long implications332
Ch. 22Quality and productivity : sides of the same coin355
Ch. 23Teams, team building, and teamwork372
Ch. 24Methods improvement : making work - and life - easier393
Ch. 25Reengineering and reduction in force413
Ch. 26Continuing education : your employees and you427
Ch. 27The supervisor and the law442
Ch. 28Living with HIPAA460
Ch. 29Organizational communication : looking up, down, and laterally479
Ch. 30Unions : avoiding them when possible and living with them when necessary491

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