The Effective Manager: Management skills for high performance

by Sarah Cook

Overview

This book will help you develop your management skills. It is designed to assist you in understanding the characteristics of a high-performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.

Product Details

ISBN-13:	9781849281119
Publisher:	IT Governance Publishing
Publication date:	02/24/2009
Series:	Soft Skills
Sold by:	Barnes & Noble
Format:	eBook
Pages:	108
File size:	254 KB

About the Author

Sarah Cook is the Managing Director of the Stairway Consultancy Ltd. She has 24 years’ consulting experience specialising in team building, leadership and change. Prior to this, Sarah worked for Unilever and as Head of Customer Care for a retail marketing consultancy.

Sarah Cook is the Managing Director of the Stairway Consultancy Ltd. She has over 20 years’ consulting experience specialising in team building, leadership and change. Prior to this, Sarah worked for Unilever and as Head of Customer Care for a retail marketing consultancy.

As well as having practical experience of helping to create high-performing teams across the globe, Sarah is a business author and has written widely on the topic of team building, leadership, management development and coaching. She also speaks regularly at conferences and seminars on these topics.

Sarah is a Fellow of the Chartered Institute of Personnel and Development and a Chartered Marketeer. She has an MA from Cambridge University and an MBA. Sarah is an accredited user of a wide range of psychometric and team diagnostic tools. She may be contacted via [e-mail].

Table of Contents

1: What Makes an Effective Manager?

2: Defining the Playing Field

3: Managing Performance

4: Handling Difficult Situations

5: Recruitment and Selection

6: Managing the Team

7: Motivating Others