The Effective Manager's Handbook for Customer Service Success:52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day!

Overview

A motivational and educational handbook full of a year's worth of tips and quotes for managers wanting to keep customers coming back again and again!

Customer service is the only true differentiating factor for the future. Only those managers, only those organizations that have a service strategy, a plan for success, have the opportunity to differentiate themselves from others. Those are the companies uniquely positioned to succeed long-term in good economies and bad, in ...

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Overview

A motivational and educational handbook full of a year's worth of tips and quotes for managers wanting to keep customers coming back again and again!

Customer service is the only true differentiating factor for the future. Only those managers, only those organizations that have a service strategy, a plan for success, have the opportunity to differentiate themselves from others. Those are the companies uniquely positioned to succeed long-term in good economies and bad, in changing technologies, and in low or high unemployment. Those are the service leaders. We want to build service leaders. You can be one. Take a great step today by acquiring The Effective Manager's Handbook for Customer Service Success.

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Product Details

  • ISBN-13: 9780595150953
  • Publisher: iUniverse, Incorporated
  • Publication date: 2/25/2001
  • Edition number: 1
  • Pages: 124
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.29 (d)

Table of Contents

Introduction xi
Week 1 Ask "Fred" What Motivates Him 2
Week 2 1,820 Ways to Avoid Monotony 4
Week 3 Why Do Your Employees Come to Work? 6
Week 4 Find Your Passion 8
Week 5 Know Where You Keep Your Easel Clips 10
Week 6 Focus on Internal Customers Too 12
Week 7 Pay Your Staff $40,000 to Keep Customers 14
Week 8 What Does Your Front Door Look Like? 16
Week 9 Watch Your Exit Door 18
Week 10 Know that Your Company is a Reflection of You 20
Week 11 Don't Fear Feedback 22
Week 12 Be Considerate of Your Customer's Time 24
Week 13 Show LEADership in Handling Customer Complaints 26
Week 14 Learn from the Best 28
Week 15 How to Help Every Employee Deliver on Every Customer Contact 30
Week 16 Deliver What You Promise 32
Week 17 Return Phone Calls 34
Week 18 Do These 5 Things This Week to Increase Customer Retention 36
Week 19 Learn from Your Everyday Service Experiences 38
Week 20 The Ultimate Prize 40
Week 21 Focus Your Efforts to Achieve Service Success 42
Week 22 Find Your Alvin 44
Week 23 Learn from the Bill 46
Week 24 Maybe the Cow Wanted a Free Room! 48
Week 25 Strong Arms Equal Weak Management 50
Week 26 Train to Energize as Well as Educate 52
Week 27 Be Aggressive in Your Service Initiatives 54
Week 28 HP Customer Care 56
Week 29 Market Your Service Successes 58
Week 30 Make 100,000 Improvements in 12 Months with Little Effort 60
Week 31 Target Better Customer Relationships 62
Week 32 Hey, What's Your Problem...Factor?! 64
Week 33 Make Sure Company Loyalty and Customer Service Don't Conflict 66
Week 34 Eliminate Indifference to Increase Sales 68
Week 35 Better Serve Your Customers by Understanding Their World 70
Week 36 Know Your Most Valuable Asset 72
Week 37 Beware the Thin Line Separating Informality and Rudeness 74
Week 38 The Webcam Scenario 76
Week 39 Don't Complain to Your Customers 78
Week 40 Test the Strength of Your Corporate Culture 80
Week 41 Earn Your Customers' Trust to Gain Repeat Business 82
Week 42 Cut Time in Half 84
Week 43 Don't Mistake a Service for Service 86
Week 44 Never Underestimate the Value of Any Single Customer 88
Week 45 Dance With the One That Brung Ya 90
Week 46 Turn Problems into Customer Service Opportunities 92
Week 47 Resolve Complaints Like You Score in Golf 94
Week 48 Learn How to be "On Time" When You're Late 96
Week 49 Don't Let Processes Drive Customers Away 98
Week 50 Pieces of the Past in the Future 100
Week 51 Customer Service Transactions Versus Experiences 102
Week 52 Think Outside the Box 104
Conclusions 107
About the Authors 109
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