The Elements of Police Hostage and Crisis Negotiations: Critical Incidents and How to Respond to Them

Paperback (Print)
Buy New
Buy New from
Used and New from Other Sellers
Used and New from Other Sellers
from $4.14
Usually ships in 1-2 business days
(Save 93%)
Other sellers (Paperback)
  • All (12) from $4.14   
  • New (4) from $44.99   
  • Used (8) from $4.14   


Run a safe and successful crisis negotiation-from start to finish! The Elements of Police Hostage and Crisis Negotiations: Critical Incidents and How to Respond to Them reduces the negotiation procedures for hostage, barricaded, and suicide incidents to their basic elements, providing quick and easy access to the information you need-from the initial call-out to the final debriefing. Based on field-tested principles proven to work, the book also includes newly developed and highly specialized techniques for more experienced negotiators. Author James L. Greenstone provides a user-friendly, step-by-step guide to the intervention and negotiation process that will help you get the job done-right. Designed for day-to-day, on-the-scene use, The Elements of Police Hostage and Crisis Negotiations is a practical handbook for experienced professionals and novices that can also be used as a supplementary textbook for criminal justice, crisis intervention, and psychology coursework. Each chapter contains useful checklists, procedural notes, tables, strategy worksheets, and forms, and the book includes special indices for quick reference in addition to a traditional index. Dr. Greenstone, a police mental health consultant and psychologist who served as Director of the Psychological Services Unit of the Fort Worth Police Department in Texas, uses a simple and direct format that emphasizes procedures, action and results, leaving theoretical discussions for another time and place. The book examines the negotiation process from start to finish, including preincident preparations, first response responsibilities, responding to the call-out, arriving at the scene, preparing to negotiate, making contact, preparing for the surrender, post-incident tasks, preparing equipment, and more.

Read More Show Less

What People Are Saying

Frank A. Bolz Jr.
Detective Captain Frank A. Bolz, Jr., AAS, BS, N.Y.P.D. (Retired) a founder of the N.Y.P.D. Hostage Negotiating Program and Chief Negotiator, 1973-1982
Brings together academic principles and empirically learned operation procedures for hostage recovery and crisis intervention. Dr. Greenstone points out the possible pitfalls of both the psychological elements and the legal constraints, using case law. His concept of starting with a 'Directory' to steer the reader/practitioner to their specific questions is UNIQUE AND EFFECTIVE. He follows through with the appropriate use of checklists, worksheets, and scales. Finally the Hostage Negotiator Training laboratory developed by Dr. Greenstone will be INVALUABLE IN ESTABLISHING THE BENCHMARK FOR TRAINING in this millennium.
Rod Fowler
Rod Fowler, EdD, PhD, DABECI, Professor Emeritus, University of Tennessee at Chattanooga, Chattanooga Police Department SWAT and HNT (Retired)
THIS IS MORE THAN A GOOD BOOK IT IS A GREAT PLAN! . . . A seamless set of extensive, eclectic, and exceptional principles for perusal by all professionals in the police world. . . . Jim Greenstone boils it down to the basics with the same succinctness he used in Elements of Crisis Intervention and Elements of Mediation. Here is some advice from an 'old guy' on the job to my brothers-and-sisters-in-arms. Read this, reckon with it, and secure it in your ready bags. Without a doubt, you will return and rely on it.
Read More Show Less

Product Details

  • ISBN-13: 9780789018960
  • Publisher: Taylor & Francis
  • Publication date: 1/28/2005
  • Edition description: New Edition
  • Pages: 270
  • Product dimensions: 6.00 (w) x 8.20 (h) x 0.70 (d)

Table of Contents

About the Author
Chapter 1. Preincident Preparation
Select Negotiators
Establish Selection Timeline
Use the Decision Tree
Develop General Orders and Standard Operating Procedures
Deal with the Media
Chapter 2. First-Response Duties
Follow the Steps for First Response
Develop Intelligence at the Scene
Gather Important Information Immediately in Hostage and Barricade Situations
Chapter 3. Callout Response
Keep Equipment Prepared
Prepare Your Family
Prepare Yourself
Respond to the Scene
Report to the Command Post
Chapter 4. Arriving on Scene and Setting Up
Organize Personnel at the Scene
Remain Aware of Legal Considerations
Chapter 5. Preparing to Negotiate
Review Information on the Abnormal Psychology of Hostage Takers
Review Negotiations Strategies
Interface with SWAT
Coordinate the Hostage Negotiation Team
Establish Command Post Responsibilities
Understand the Elements of a Hostage Situation
Chapter 6. Making Contact and Beginning Negotiations
Know the Stages of Negotiations
Review the Greenstone Model of Crisis Intervention
Determine Whether You Have a Hostage or Crisis Situation
Review the Basic Steps for Contact with the Hostage Taker
Use Boards
Ignore Deadlines, But Be Prepared to Explain
Listen for Demands
Prepare for Face-to-Face Negotiations
Set Goals for Negotiations
Remember That Negotiations Are a Team Effort
Keep the Subject in Problem-Solving Mode
Determine Whether You Are Making Progress
Know How to Use the Pat Words and Phrases
Go Step by Step
Understand and Use Stockholm Syndrome
The Do’s and Don’t’s for Hostage and Crisis Negotiators
Use Time Appropriately
Understand Why We Do Not Trade Hostages
Use Translators Appropriately and Effectively
Know When and How to Call a Time-Out
Select a Mental Health Professional to Assist the Team
Be a Mental Health Consultant to a Negotiations Team
Chapter 7. Preparing for the Surrender
Understand and Develop the Process
Use the Guidelines
Chapter 8. Postincident Tasks
Debrief the Hostage Negotiations Team
Use the Debriefing Sheet
Review the Ten Most Serious Errors
Illustrative Case Study: Why Did It Work?
Chapter 9. Attending to Special Issues
Consider Risk Factors
Utilize the Violence Risk Analysis Worksheet
Review the Red Flag Indicators and Pay Attention to Them
Know When to Terminate Utilities
Know How to Win and Lose As a Team
Know How to Survive if You Are Taken Hostage
Consider the Role of Tactical Emergency Medical Support for Negotiators
Chapter 10. Specific Issues Relating to Suicide
Review the Procedures for Responding to a Suicidal Subject
Know How to Use the Lethality Scale
Recognize a “Suicide by Cop”: Victim-Precipitated Suicide
Confronting Adolescent Suicide
Chapter 11. Developing Negotiator Survival Skills
Use Self-Relaxation Skills
Understand the Signs of Job Stress and Burnout
Chapter 12. Learning and Using Effective Communication Skills
Ask the Right Questions
Understand the Message
Understand the Nature of Distortions
Be Empathetic
Never Assume
Clarify Statements
Know When and How to Ask Questions
Deal Effectively with Silence
Understand Content and Feelings
Respond to the Subject Effectively
Review the Guidelines for Effective Communications
Listen Carefully
Be Aware of Nonverbal Messages
Know the Roadblocks to Effective Communications
Use the Communications Exercises to Practice Communications Skills
Chapter 13. Planning and Preparing Equipment
Assemble and Maintain Team Equipment
Keep Personal Equipment Within Arm’s Reach
Refer to the List of Recommended Personal Equipment
Refer to the List of Recommended Team Equipment
Develop an Equipment Policy for Your Team
Chapter 14. Heeding the Laws of Hostage and Crisis Negotiations
Appendix I. Useful Forms and Illustrations for the Negotiator in the Field
Debriefing Sheet
Intelligence Report
Checklist for Negotiations Techniques
Hostage/Victim Worksheet
Field Diagnostic Worksheet
Intelligence Gathering Format for First Responders
Quick Strategy Worksheet
Negotiations Checklist
Detailed Intelligence Report
Mental Status Examination
Think Tank Diagnosis Worksheet
Questions to Be Answered by the Think Tank
Lethality Scale
Command Post Structure Example
Crisis Cube
Appendix II. Practicing Negotiations Exercises
Ground Rules
Training Scenario
Sample Role-Play Exercises
Appendix III. The Hostage and Crisis Negotiator’s Training Lab
Statement of the Problem
History and Background Information
Appendix IV. Additional Reference Materials
The Bill of Rights
Overview of the U.S. Constitution
Texas Penal Code
Texas Code of Criminal Procedure
Reference Notes Included
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)