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The Enduring Challenges in Public Management: Surviving and Excelling in a Changing World

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The end of the Cold War, advances in information technology, and the many other global changes of the past decade have required managers to change their frame of reference. It is increasingly clear that, for management at all levels, the twenty-first century is going to be greatly different from present and past experience in governance and public administration. These profound changes will add completely new dimensions to the enduring challenges public managers continually face, involving accountability, ...
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1995 Hardcover First edition New 467 Pages.

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Overview

The end of the Cold War, advances in information technology, and the many other global changes of the past decade have required managers to change their frame of reference. It is increasingly clear that, for management at all levels, the twenty-first century is going to be greatly different from present and past experience in governance and public administration. These profound changes will add completely new dimensions to the enduring challenges public managers continually face, involving accountability, democratic values, and productivity and efficiency. This timely book, sponsored by the International Institute of Administrative Sciences, brings together leading authorities from the United States and around the world to address the most critical issues facing the public sector today - how to reorganize, reengineer, revitalize, modernize, and innovate in government and how to adapt to an everchanging global political environment. In fifteen thoughtful chapters written especially for this book, respected scholars in the field of public administration discuss the challenges to productivity posed by the immediate and distant changes in our economic, political, and administrative environment. The authors examine the issues that shape the image of agencies for those working inside, as well as those working outside, looking at how organizations can overcome damaging public perceptions of incompetence and slow-moving bureaucracy and how they can face the challenge of the inevitable bureaucratic red tape. The book also addresses an array of public management approaches such as total quality management, reengineering, and more. Contributors discuss, for instance, how executives can use new information technology to improve public services, enhance agency productivity and evaluate the benefits and challenge of using volunteers. The authors look at how strategic planning can help public agencies to develop a shared vision around mission, goals, resources, power, and aut
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Product Details

  • ISBN-13: 9780787900670
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 3/28/1995
  • Series: Public Administration Ser.
  • Edition number: 1
  • Pages: 467
  • Product dimensions: 6.31 (w) x 9.22 (h) x 1.39 (d)

Table of Contents

Foreword
The Editors
The Contributors
Introduction: The Challenges of Management in a Changing World 1
1 The Perception of Organizational Incompetence 27
2 Benefits and Costs of Conventional Management Practices 47
3 Understanding Red Tape and Bureaucratic Delays 81
4 The Role of Information Systems in Supporting Total Quality Management and Improved Productivity 119
5 Quality, Reengineering, and Performance: Managing Change in the Public Sector 150
6 Evaluating Total Quality Management Efforts 177
7 Volunteer Programs in the Public Sector: Benefits and Challenges for Public Management 199
8 The Challenge of a Competitive Public Sector 220
9 Creating the Future Together: Developing and Using Shared Strategy Maps 247
10 The Dance of What and How: Creating and Sustaining Organizational Transformation 281
11 Managing Innovation and Reform 326
12 Strategies for Public Sector Modernization 348
13 Improving Performance Measurement 379
14 The Public Productivity Challenge 413
Name Index 449
Subject Index 457
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