The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction

The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction

by Sarah Cook
     
 

Engaged employees are more productive, engender greater customer satisfaction and loyalty, and help promote a company's brand.  The Essential Guide to Employee Engagement provides the tools necessary to make this happen.

This book explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational

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Overview

Engaged employees are more productive, engender greater customer satisfaction and loyalty, and help promote a company's brand.  The Essential Guide to Employee Engagement provides the tools necessary to make this happen.

This book explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success.  Cook draws on case studies and examples from globally recognized companies to demonstrate how actively engaged employees assist the progress of their organization. She shows managers how to measure the level of their employees' engagement and provides them with strategies to help increase staff participation.

Editorial Reviews

From the Publisher
"An outstanding, practical guide based on real-world experience." — The Midwest Book Review

Product Details

ISBN-13:
9780749449445
Publisher:
Kogan Page, Ltd.
Publication date:
08/01/2008
Pages:
224
Sales rank:
1,195,733
Product dimensions:
6.10(w) x 9.10(h) x 0.80(d)

What People are saying about this

From the Publisher
"An outstanding, practical guide based on real-world experience." — The Midwest Book Review

Meet the Author

Sarah Cook is a management development consultant who specializes in helping organizations develop their leadership and employee capability. She previously worked as a marketing manager for Unilever and as Head of Customer Care for a retail management consulting firm. She is the author of three other books published by Kogan Page.

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