The Ethics Challenge in Public Service: A Problem-Solving Guide / Edition 1

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Overview

Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public management programs across the country. This second edition is filled with practical tools and techniques for making ethical choices in the ambiguous, pressured world of public service. It explores the day-to-day ethical dilemmas managers face in their work, including what to do when rules recommend one action and compassion another, and whether it is ethical to dissent from agency policy. This essential text explores managers' accountability to different stakeholders and how to balance the often competing responsibilities.
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Product Details

  • ISBN-13: 9781555423834
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 1/28/1991
  • Series: Public Administration Series
  • Edition number: 1
  • Pages: 384
  • Product dimensions: 6.14 (w) x 9.21 (h) x 0.68 (d)

Table of Contents

Introduction : ethics in public service 1
1 What is important in public service? 21
2 Obeying and implementing the law 52
3 Serving the public interest 73
4 Taking individual responsibility 98
5 Finding solid ground : ethical standards and reasoning 121
6 Resolving ethical dilemmas : strategies and tactics for managers 141
7 Understanding who and what matters : stakeholder analysis 161
8 Designing and implementing codes 185
9 Broadening the horizon 220
10 Building an ethical agency 235
Afterword : the job ahead 269
Resource A Chronology of theoretical and applied ethics in public service (work in process) 272
Resource B Selected Internet resources 301
Resource C Tools for making ethical decisions 313
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