The Evaluation Interview : How to Probe Deeply, Get Candid Answers, and Predict the Performance of Job Candidates

Overview

Interviewing Techniques for Building Rapport, Keeping Control, and Listening Behind the Words to Hear What a Candidate is Really Saying

The Evaluation Interview has been the essential interviewer's guidebook for more than 40 years. Its hands-on techniques and interviewing insights are renowned for helping hiring managers and personnel interviewers put applicants at ease and reveal their true character. This revised and updated fifth edition, is tailored to the realities of ...

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Overview

Interviewing Techniques for Building Rapport, Keeping Control, and Listening Behind the Words to Hear What a Candidate is Really Saying

The Evaluation Interview has been the essential interviewer's guidebook for more than 40 years. Its hands-on techniques and interviewing insights are renowned for helping hiring managers and personnel interviewers put applicants at ease and reveal their true character. This revised and updated fifth edition, is tailored to the realities of interviewing applicant's in today's workplace with new material covering:

  • Tactical interviewing strategies: how to ask "behavioral" questions that leave interviewees no wiggle room
  • Legal issues: Questions you cannot ask in an interview
  • Overall "fit": Evaluating candidates for how well they fit into your organization's culture and strategic priorities

Praise for previous editions of The Evaluation Interview...

"Stands out above the rest...Should be in the library of every organization and owned personally by every personnel interviewer." Personnel Psychology

"The definitive work in its field...This book lays down a technique used by thousands of personnel interviewers across the country." Esquire

"People, in the final analysis, determine whether a business succeeds or fails. Organizations need to hire people with potential for growth. That is what this book is all about..." From Chapter 1

For four decades, The Evaluation Interview has set the standard for conducting accurate employment interviews, learning what makes prospective hires tick, and hiring only those people who will contribute to a company's growth as they grow along with it. This fifth edition updates the book, yet keeps intact the basic principles and guidelines that have made this human resources classic the most valuable and indispensable interviewer's guide on the market.

Managers and HR professionals will gain essential information on:

  • Tips for developing rapport and encouraging the candidate to talk spontaneously
  • Guidelines for crafting a detailed and accurate job description
  • Key character traits for job levels—from administrative to executive
  • Writing the interview summary and determining the overall interview result
  • Using interviews to assist in succession planning, teambuilding, and other vital tasks

"Wherever they are faced with situations that require drawing another person out, finding out what is on that person's mind and analyzing the responses, students of this book have a genuine advantage." From the Preface

More than just the actual employment interview, The Evaluation Interview is helpful in conducting numerous other day-to-day activities. On-campus interviews ... On-the-job performance appraisals ... Information gathering from contractors, subordinates, and even superiors ... The interviewing skills learned here can be applied to virtually any one-to-one situation, and will often spell the difference between evasive, selective responses and full disclosure.

The Evaluation Interview has retained its popularity for nearly two generations by combining fundamentally sound interviewing techniques with lively writing and up-to-the-minute behavioral research. It remains the essential guide for posing meaningful questions, gaining honest and complete answers, and getting the information you need to build a cohesive, dedicated, and long-term workforce.

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Product Details

  • ISBN-13: 9780071377911
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 5/22/2002
  • Edition description: REV
  • Edition number: 5
  • Pages: 300
  • Sales rank: 729,602
  • Product dimensions: 6.60 (w) x 9.40 (h) x 0.90 (d)

Meet the Author

Richard Fear is a leading expert in the field of interviewing. A licensed industrial psychologist, past vice president of The Psychological

Corporation

and faculty member emeritus of Columbia University, Fear has trained thousands of interviewers in the U.S. and abroad.

Robert Chiron, Ph.D., is president of Chiron Group a consulting firm specializing in creating alignment and unleashing potential in organizations whose clients range from small businesses to Fortune 100 corporations. He formerly taught at the University of Iowa and Columbia University.

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Table of Contents

Preface to the Fifth Edition
Pt. 1 Before the Interview 1
1 An Overview of the Evaluation Interview 3
2 A Good Hiring Process Starts with a Good Job Description 10
3 Preliminary Selection Steps 29
Pt. 2 Interviewing Tactics 39
4 The Strategy Behind the Evaluation Interview 41
5 Developing Rapport 48
6 Probing More Deeply for Behavioral Clues 59
7 Techniques of Control 73
8 Behavioral Interviewing Techniques 84
9 Legal Issues: Questions You Can't Ask in an Interview 91
Pt. 3 Interpreting the Candidate's Responses 101
10 How to Interpret Responses in an Interview 103
11 Interpreting a Candidate's Work History 116
12 Interpreting Education and Ability to Work on a Team 139
13 Terminating the Interview and Completing the Interview Rating Form 149
Pt. 4 Additional Applications of Interview Techniques 169
14 The Campus Interview 171
15 Conducting Performance Appraisals and Giving Feedback 181
16 Team Building 197
17 Visioning 201
18 Alignment of the Organization and Its Employees 207
App. A The Evaluation Interview Guide 219
App. B Evaluation Interview Note-Taking and Rating Forms 223
App. C Sample Report of Interview Findings 228
App. D Guidelines for Giving and Receiving Feedback 234
Index 236
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