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"This book sheds light on one of the most challenging topics for corporate officers how to create and manage a high-performance IT department and obtain higher returns from technology-invested capital. The techniques and tools provided show how senior managers can work effectively with CIOs and IT directors to produce outstanding results. The approaches described are must-reading for non-technical executives with a stake in IT, as Baschab and Piot have taken pains to focus on the critical management concepts in IT without over-simplification."
Tom Bickes, President and CEO, Employbridge
"In The Executive’s Guide to Information Technology, Baschab and Piot clearly identify the challenges inherent in many IT organizations as seen from the front lines. Guiding the reader through the day-to-day challenges, and developing a strategic, step-by-step plan make this guide a key part of every front-line technology managers toolkit."
Bill Holt, Enterprise Engineering Manager, EDS Corp.
"Baschab and Piot have achieved a good balance between academic rigor and field-tested practice regarding the effective management of corporate technology departments. Their topical structure and process-oriented approach to each topic are directed at improving execution and high-stakes IT decisions such as vendor selection, technology standards, IT staffing, and performance measurement, while their real-world anecdotes provide context and variety. The book is appropriate for anyone interested in harvesting the heretofore largely untapped potential of IT, including those in capstone management of IT courses or for graduate students seeking a senior-management viewpoint on IT."
Leon A. Kappelman, PhD, Farrington Professor of Information Systems
Director, Information Systems Research Center, College of Business, University of North Texas
"This book is a valuable resource for management and technology consultants who want to understand what is on the agenda of their clients, from IT management to the executive board. The authors have vividly captured the key elements of the non-technical aspects of managing the IT department and provide prescriptive advice for ensuring the highest return on corporate IT investments. Recommended for consultants of all stripes and sure to have an immediate impact on the value consultants can deliver for their clients."
Mike Brynda, former Principal, Booz Allen Hamilton
President, The Dallas Advisory Group, management consultants
1. The IT Dilemma.
2. Sources and Causes of IT Ineffectiveness.
3. Information Technology Costs.
PART II: Managing the IT Department.
4. The IT Organization.
5. The IT Director.
6. IT Direction and Standard Setting.
7. IT Operations.
8. Application Management.
9. IT Human Resource Practices.
10. Vendor Selection.
11. Vendor Management.
PART III: Senior Executive IT Management.
12. Working with the Business.
13. IT Budgeting and Cost Management.
14. Effective Decision Making and Risk Management.
15. IT Demand Management and Project Prioritization.
16. IT Performance Measurement.
17. IT Steering Committee.