The Four Conversations: Daily Communication That Gets Results

The Four Conversations: Daily Communication That Gets Results

by Jeffrey Ford, Laurie Ford
     
 

Most conversations to get things done at work are of one of four types-initiative conversations, conversations for understanding, performance conversations, or conversations for closure-but they are often done poorly or misused. This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and

See more details below

Overview

Most conversations to get things done at work are of one of four types-initiative conversations, conversations for understanding, performance conversations, or conversations for closure-but they are often done poorly or misused. This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.

Product Details

ISBN-13:
9781576759202
Publisher:
Berrett-Koehler Publishers, Inc.
Publication date:
08/01/2009
Edition description:
New Edition
Pages:
238
Sales rank:
722,984
Product dimensions:
5.50(w) x 8.40(h) x 0.70(d)

Meet the Author

Ford is an Associate Professor at the Max Fisher College of Business at Ohio State University.

Ford is an independent management consultant and owner of Critical Path Consultants.

Table of Contents

Preface xi

Chapter 1 Four Conversations in a Successful Workplace 1

The Importance of Conversations 3

Some Conversations Slow Things Down, Others Speed Things Up 6

Six Limitations to a Successful Workplace 22

Conversations: Your Personal Advantage 29

Key Points 29

Chapter 2 Initiative Conversations: Create a Future 31

Leaders Have Initiative Conversations 32

Choose Your Initiative Statement: What-When-Why 40

Prepare for Your Initiative Conversation: Who-Where-How 46

Launch Your Initiative Conversation 49

If You Are Missing Initiative Conversations 53

Putting It into Practice 56

Chapter 3 Understanding Conversations: Include and Engage 59

Help People Find a Positive Meaning in Your Message 60

Expand and Deepen Participation 68

The Limits of Understanding 82

If You Are Missing Understanding Conversations 90

Putting It into Practice 94

Chapter 4 Performance Conversations: Ask and Promise 97

Commit to Performance: What-When-Why 99

Ask Others to Commit 105

Promises Create Agreements: Who-Where-How 112

Manage the Agreement 120

If You Are Missing Performance Conversations 123

Putting It into Practice 127

Chapter 5 Closure Conversations: Create Endings 131

An Incomplete Past Can Prevent a New Future 132

The Four A's of Closure Conversations 134

Build Accountability and Resolve "People Problems" 150

If You Are Missing Closure Conversations 160

Putting It into Practice 163

Chapter 6 Using the Four Conversations 167

Conversational Tendencies 167

How the Four Conversations Work Together 169

Putting It into Practice 197

Chapter 7 Support the Conversational Workplace 201

The ConversationalWorkplace 201

Practices to Support the Conversational Workplace 203

Implementing the Practices: Four Tips 211

A Closing Note 215

Resources 217

Notes 219

Acknowledgments 223

Index 225

About the Authors 237

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >