The Frequent Traveler's Guide: What Smart Travelers and Travel Agents Know

Overview

What do you mean you can't find my luggage?

You know how frustrating it is when something goes wrong on a trip. You also know how unsettling it can be when you do not get the satisfaction you deserve. The Frequent Traveler's Guide can take these worries away.

Written by travel industry experts, this guide gives you the confidence to not only know your rights, but to exercise them and get the results you want. Whether you are taking that once in...

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Overview

What do you mean you can't find my luggage?

You know how frustrating it is when something goes wrong on a trip. You also know how unsettling it can be when you do not get the satisfaction you deserve. The Frequent Traveler's Guide can take these worries away.

Written by travel industry experts, this guide gives you the confidence to not only know your rights, but to exercise them and get the results you want. Whether you are taking that once in a lifetime vacation or flying home from your third business trip this week, here is information you can use.

Airlines-Receive free tickets and upgrades when bumped from a flight.
Car Rentals-Don't pay for a larger size when they rent out the class of car you reserved.
Hotels-Make the hotel provide you with better accommodations when they give your room away.
Cruises-Avoid getting sick on the boat and spending your trip inside your cabin.
International Travel-Protect yourself from being caught in scams aimed at tourists.

No matter what your reasons for taking a trip, let The Frequent Traveler's Guide get you there with more peace of mind.

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Product Details

  • ISBN-13: 9781572485020
  • Publisher: Sourcebooks, Incorporated
  • Publication date: 3/1/2005
  • Pages: 320
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.75 (d)

Meet the Author

Alexander Anolik, Esq. is president of the largest U.S. law corporation emphasizing the practice of travel law and travel industry litigation. From his San Francisco offices, he has represented thousands of traveling consumers, travel agents, travel suppliers, and government tourism offices throughout his career. His books include The Law and the Travel Industry, the first comprehensive travel law textbook, now in its fifth edition.

Anolik co-founded the International Forum of Travel and Tourism Advocates (IFTTA), a global organization of travel industry attorneys, and served as IFTTA's president for seven years. He has conducted seminars throughout the world on travel, tourism, and hospitality law, as well as travel law classes at Cornell University, Golden Gate University, the University of Hawaii, and San Francisco State University.

Anolik serves as general counsel of the Association of Retail Travel Agents, the largest nonprofit trade association in North America that represents travel agents exclusively. He is co-editor of IFTTA News, a global newsletter for travel attorneys and the former travel law editor for Travel Agent Magazine. He has appeared regularly as a travel law commentator for ABC, CBS, CNN, NBC, MSNBC, CNBC, particularly the shows "48 Hours," "Inside Edition," and "Dateline."

Anolik earned his law degree from the University of California (Hastings College of the Law), with graduate legal studies at the University of California, Berkeley, School of Law (Boalt Hall) and at the Academia Internationalis Lex ex Scientia, The Hague, Netherlands. He is a member of the bar in California and the District of Columbia and is admitted to practice in several U.S. district courts, the U.S. Tax Court, and the U.S. Supreme Court. You can reach Mr. Anolik at: www.TravelLaw.com.

John K. Hawks is Executive Director of the Consumer Travel Rights Center (www.mytravelrights.com), the largest U.S. nonprofit group dedicated solely to defending and expanding the legal rights of travelers.

He serves also as president of the Association of Retail Travel Agents. He has written several books on travel and tourism issues, including Career Opportunities in Travel and Tourism and Youth Exchanges: The Complete Guide to the Homestay Experience Abroad-both published by Facts on File.
He currently resides in Tennessee.

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Table of Contents

Introduction
-
Chapter One: Air Travel
Your Ticket
Lost Ticket
Flight Delays, Diversions, and Cancellations
Overbooked Flights
Baggage
Traveling with an Infant
Unaccompanied Child
Medical Concerns
Bankrupt Carriers
Deceptive Airline Advertising
Frequent Flier Miles
Airline Specifics

Chapter Two: Car Rentals
Making Your Car Rental Reservation
Extra Charges
Penalties for Early or Late Returns
Mileage Charges
Airport Rental Fees
Driver Fees
Refueling Charges
Child Safety Seats
Vehicle Drop-Off Charges
Repair Charges
Rental Car Insurance
Canceling Your Reservation
Overbook Reservations
Unreasonable Restrictions
A Final Note
Rental Car Specifics

Chapter Three: Lodging
Making Your Hotel Reservation
Overbooking and Walking
Extra Hotel Charges
Other Fees
The Room
Injuries Sustained at Hotels
Hotel Specifics

Chapter Four: Cruises
Making Your Cruise Reservation
Your Ticket
Maritime Law
Filing Suit
Cancelled Sailings
Skipped Ports
Switching Cabins
Unsatisfactory Cabins
Ship Sanitation
On-board Illness or Injury
Service Complaints
Baggage
Price Changes
Missed Connections
Disabled Passengers
Cruise Line Specifics

Chapter Five: Tours
Making Reservations
Problems with the Tour
Injuries
Bankrupt Operators
Chartered Packages

Chapter Six: International Travel
Your Key U.S. Documents
Entry Requirements of Foreign Countries
Travel Advisories and Prohibitions
Health Issues
Basic Issues Traveling Abroad
Returning to the United States from Abroad

Chapter Seven: Travel Agents, Consolidators, and Websites
Before You Book Your Trip
Travel Agencies
Consolidators
Travel Websites
State-Specific Laws

Chapter Eight: Travel Finance and Insurance -
Credit and Debit Cards
Value Added Taxes
Business Travel Tax Rules
Charity Travel Tax Rules
Travel Insurance
Baggage Insurance
Travel Assistance Services
Travel Insurers

Chapter Nine: Travel Crimes and Scams
Recognizing and Avoiding Scams
Dealing with Travel-Related Crimes
Travel Agent ID Card Mills
Report the Crime
Cooling-Off Laws

Chapter Ten: Discrimination in Travel
Race, Color, National Origin, and Religion Laws
Gender
Sexual Orientation
Age Discrimination
Physical and Mental Disability Laws
Smoking
Pets

Glossary

Appendix A: Filing Effective Complaint Letters

Appendix B: Travel Magazines and Guidebooks

Index

About the Authors

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