The Graphic Designer's Business Survival Guide [NOOK Book]

Overview

Graphic design is a crowded, highly competitive world. And it takes a lot more than raw talent and technical ability to make it as an independent designer. Successful graphic designer and entrepreneur, Larry Daniels exposes the weak spot of so many: the critical business side of running even a one-person design firm. Designers often prioritize aesthetics over a client's needs, and ignore basic business skills such as writing, record keeping, and relationship building. This practical insider’s guide explains how ...
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The Graphic Designer's Business Survival Guide

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Overview

Graphic design is a crowded, highly competitive world. And it takes a lot more than raw talent and technical ability to make it as an independent designer. Successful graphic designer and entrepreneur, Larry Daniels exposes the weak spot of so many: the critical business side of running even a one-person design firm. Designers often prioritize aesthetics over a client's needs, and ignore basic business skills such as writing, record keeping, and relationship building. This practical insider’s guide explains how to build a profitable, sustainable design business. Packed with sample agreements, letters, forms, and more, it reveals how to:

• Create a website and portfolio that highlight design solutions
• Do pre-pitch research and deliver winning presentations
• Prepare inviting proposals that win lucrative contracts
• Establish a reliable system for tracking billable hours (and staying solvent)
• Use cold-calling strategies even sales phobics can master
• Quantify design decisions in ways that business management can relate to and respect
• Break out of “freelancer” mode to highly compensated creative consultant

The field of design is littered with failures. To stand out and succeed, you need to be professional, efficient, and focused on the bottom-line results that clients value. The Graphic Designer's Business Survival Guide shows you how.
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Editorial Reviews

From the Publisher

"Trust us, this book isn’t just good for folks in the graphic design industry, it’s good for anyone looking to do freelance work or set up their own company." --NY Creative Interns

"This is a great book on starting and running a graphic design business....a great tool." --Reading Room Book Reviews

"Whether you're a full-time freelancer or do a few projects on the side, this book will help ensure your success." --How magazine

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Product Details

  • ISBN-13: 9780814432426
  • Publisher: AMACOM
  • Publication date: 11/30/2012
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 240
  • File size: 3 MB

Meet the Author

LARRY DANIELS is past president of DanielsDesign Inc., a New York based branding and communications design firm that has been a consistent recipient of major industry recognitions for outstanding achievement.
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Read an Excerpt

THE GRAPHIC DESIGNER'S BUSINESS SURVIVAL GUIDE


By Lawrence J. Daniels

AMACOM

Copyright © 2013 Lawrence J. Daniels
All right reserved.

ISBN: 978-0-8144-3242-6


Chapter One

TAKING THE PLUNGE

A daunting, energizing journey

FACING THE REALITY OF ENTREPRENEURSHIP

Most graphic designers I've come in contact with over the years have at least entertained thoughts of "going it alone" at some point in their careers. Some have done it successfully; many have not. For those who have not, lack of raw talent was almost never the reason for failure; lack of business know-how almost always was.

The reality, of course, is that no matter how business savvy you may be, entrepreneurship is not for everyone. Consider, for example, that while design ability may be at the core of any successful design firm, you'll probably devote no more than half (often more like a quarter) of your time to the actual process of designing once you're the principal of a one- or two-person firm. Sales, client interactions, project management, and the various administrative functions required to run a business tend to take up a far greater role than many would-be entrepreneurs have the knowledge—or stomach—for. And speaking of stomach upheavals, before you decide to take the plunge, you'd do well to reflect carefully on the roller-coaster ups and downs of those inevitable business cycles that often make a steady paycheck a very attractive and satisfying alternative to operating your own business.

Finally, there's the issue of eventual net worth. With most other types of business, entrepreneurs work hard to grow their ventures with an eye toward building cumulative value and then eventually either passing the business on or profiting from its sale. If this is your goal, the design business is probably not for you. While it may be true that a few large design firms have been acquired by larger companies, the market for "boutique" shops is clearly not appealing as a solid business investment. Think about it: annualized sales volume that's more often than not dependent on iffy project-by-project assignments; no long-term contracts or projections; spotty cash flow; no real property holdings; no inventory; and, especially in the breakneck pace of digital innovation, constantly depreciating equipment value. Add to that equation the fact that most client/resource relationships are personality driven and won't transition easily, if at all, to new management—and you can see that this is certainly not an enticing picture for potential investors.

There is a bright side, though, and it's this: Just about every designer I've ever known would happily characterize this career choice as one that he or she wouldn't want to trade—something that sadly is beyond realization for the vast majority of the working populace. And so, the question you must answer is: Do you think you have what it takes to succeed in this often difficult, often rewarding business of ours? If so, read on and get ready for what could be the ride of your life.

EARLY MISSTEPS

An object lesson

If you fit the profile of most aspiring graphic design entrepreneurs, your story goes something like this: after design school, you probably entered the workforce with an over-inflated level of confidence in your abilities and a portfolio of class assignments to prove it. But soon after coming to grips with the reality of job rejection after sobering rejection, you finally landed a bottom-rung position only to realize that there's so much more to learn in the "real world" than you were ever made aware of in school. Suddenly you were faced with the realities of design not purely as an aesthetic exercise, but as a real-world problem-solving profession replete with deadlines, project management issues, budget matters, marketing questions, client and colleague interactions, and, of course, subjectivity—the profession's number-one ego deflater.

If you're anything like I was, you quickly realized your shortcomings and tried to absorb the workings of a real business enterprise as quickly and completely as you could. Truth be told, I felt so unprepared at the beginning of my career that I thought of quitting it before I ever really got started. Looking back, my early career path was a seat-of-the-pants journey that only began to stabilize some five years after going from job to job (and only some of those changes by choice). I worked for a printer, two design firms, and two ad agencies before I finally felt competent enough to begin freelancing—and then only on a supplemental basis. It wasn't until years after I had begun my career that I finally felt confident enough to take the plunge and go into freelancing full-time. And when I did, my client base was composed mainly of the few contacts I had made within the industry to feed me work, often on their premises. It didn't take me long to realize that this work-for-hire arrangement was basically a dead-end for my aspirations of running my own show. I found myself working at fixed hourly rates with no guarantees, no benefits, no opportunity for advancement, and no time to build a real business of my own.

My first big mistake was painfully realized when I bit the hand that fed me by directly contacting one of my clients' clients in an attempt to win him over. To my thinking at the time, my rationale seemed to be a compelling one for him: Since I was doing the work anyway, why wouldn't this client leap at the chance to deal directly with me and forgo the markup that he was likely being charged by my client? A seemingly sound argument except for one major factor that I hadn't considered: the strength of the bond that my client and his client shared—a genuine sense of trust and friendship that apparently transcended both creative output and compensation. As you can imagine, the end result was that I lost someone I had long considered both a client and a friend. It was a hard lesson that I wouldn't soon forget.

After recovering from that debacle, I attempted to figure out what it was I could do to grow my fledging business beyond the freelance stage. My limited dealings with full-service design firms convinced me that by now I possessed the raw talent to compete for a slice of the larger pie. What I realized I didn't possess, however, was the business acumen, time, or funding needed to make my vision a reality.

By that time, I was newly married with all of the financial and social responsibilities that come with that commitment. But unlike before, I felt the pressure of being backed into a corner with the need to bring home a steady paycheck instead of constantly running on what I had come to view as a never-ending treadmill of drumming up business, doing the work, and repeating the effort all over again. And so, I tried to objectively weigh both the positive and negative sides of staying the course as an independent versus working for someone else. From a practical viewpoint, the "someone else" side always won out, but I knew that if I took that route, I'd invariably be wondering "what if": What if I took the less challenging road of steady employment? What if I were to get fired at some point when I was too old or too entrenched with financial responsibilities to start over? What if I passed on the chance to build a real business for my family?

No doubt you've asked yourself these very same questions—and, since you're reading this guide, chances are you came up with the same answer as I did then: I'd never forgive myself if I didn't at least make an effort to "go it alone." Realistically, I knew there had to be a better way to achieve my goal of building a respected and profitable design business, but how?

In the end I convinced myself that what I needed was a partner; someone whose vision and strengths would complement mine while taking some of the pressure off my back. The problem was, since I really didn't have much to offer beside talent and desire, who would ever want to partner with me? It was a question that I knew would be answered more equitably once I had a record of business experience and sales behind me.

PARTNERING

A marriage of convenience?

With the decision made to stay the course as an independent designer, I'd taken the plunge and rented a small office suite in midtown Manhattan. The burden of coming up with the rent each month plus attempting to draw a regular salary was the motivation I needed to get out and hustle for business. All fine and good except that soon enough, the old problem of not being able to juggle all of the things that needed juggling really wore on me. I was spreading myself too thin, not spending enough time on any of the critical elements of my business that I knew demanded my attention. And so, the never-too-far-from-the-surface partnership question once again moved onto the front burner.

As I had done before, I convinced myself that a partnership would allow me the freedom to further hone my design skills by shifting the burden of having to deal with all of those other business-related issues to someone else. Sure, I was aware of some design-only partnerships that on the surface at least seemed to work well, but I really couldn't see how partnering with another designer would help me to realize my goal of growing a real business. Maybe it was my ego advising me, but to my mind, I wanted to partner with someone who would be able to complement my strengths, not compete with them.

The question was, how could I ever find such a person, and what could I possibly offer to persuade him or her to join up with me? I had no real track record, no contractual clients, and no real prospects other than my gut feeling that together, we could possibly build a viable business and in turn, realize a dream.

Somewhat ironically, the person I was searching for turned out to be one of several marketing managers as well as my primary contact at one of my clients, a worldwide delivery company. I broached the subject with him in an offhanded way over lunch one day and was genuinely surprised when he responded that he too was looking to go out on his own. After several weeks of back-and-forth negotiations, we had convinced ourselves that a partnership was at least worth a try, and thus had an attorney draw up a pretty straightforward agreement that we both endorsed.

It took only a few months for it to become painfully clear that the core business we had counted on from his previous employer had begun to dry up. Why? Who's to say? Maybe he ticked someone off; maybe it was a payback thing. Whatever happened, happened. We just had to try to move on. Thankfully, in relatively short order, we landed another anchor client, a small, family-owned natural cosmetics company. This time around, though, instead of employing my usual approach of simply relying on handshakes and verbal assurances, my partner proved his worth by securing what was for us at the time a generous monthly retainer agreement—one that at the very least covered a few of our basic ongoing expenses. The retainer provided the cushion we desperately needed in order to prospect for additional business opportunities.

Our agreement with this client was fairly straightforward—structured to cover a set number of creative and production hours at reduced time rates in order to make the agreement appealing to the client. In the following sample agreement, I've plugged in an arbitrary dollar amount that you can adjust to suit your own circumstances if you decide to go this route. Take a look:

Retainer Agreement Between (Your Legal Firm Name) and (Client's Legal Name)

When endorsed by both parties, this agreement will cover services to be provided by (your firm name—hereinafter referred to as "us/we/our") to (client name—hereinafter referred to as "you") for a period of one year commencing on the date of endorsement.

In consideration of a $12,000 annual retainer fee to be paid in 12 equal installments, we agree to provide your company a full range of unrestricted design and marketing services within our capabilities. Such services may include consultation and market research, graphic design planning and execution, copywriting, and pre-production services as may be required on project assignments initiated by you or by your designated counterparts.

Our fee basis of $1,000 per month is to be apportioned at specially reduced time rates of $100 per hour for creative services and $65 per hour for production services. We agree to maintain detailed time records of all work performed under the terms of this agreement for your review if requested. Any additional time that may be required within any monthly period must be authorized by management in writing. Invoicing will only be issued for work performed beyond the scope of this agreement as well as for all documented out-of-pocket expenses incurred in conjunction with assigned projects. All invoices are payable in full within 30 days of issue.

Work performed under the terms of this agreement is based on a regular five-day, 40-hour work week exclusive of weekends or overtime. Retainer payments are due by the third day of the month following.

This agreement is subject to review six months from the date of inception.

Accepted by: x _________________________ ____ / ____ / ____

Client's signature Date ______________________________________________ Client's name and title

x _________________________ ____ / ____ / ____

Your signature Date

______________________________________________

Your name and title

Our relationship with that client was both productive and congenial during the two-plus years that it lasted. Toward the end of the second year, however, we were made aware of a medical condition that forced the company's CEO to withdraw from active participation in his business. In short order, the company reins were passed down to his son-in-law, who, no doubt seeking to put his own stamp on the business—as many do in such circumstances—opted to replace us with sources of his own choosing.

Losing that piece of business effectively put the kiss of death on our partnership. Much like a bad marriage, accusations began flying and a bitter "divorce" ensued—one that had to be settled monetarily because of the contractual terms that we both had agreed to. I ended up buying out his share of what was left of our firm only to discover soon afterward that he was attempting to solicit that very same client again behind my back—shades of my earlier mistake—except that this time, that breach cost him the remaining payout that we had negotiated. This, by the way, is just one of many good reasons to get all agreements in writing and to cover all contingencies.

Over the years since, I revisited the idea of entering into a partnership arrangement on two other occasions when I'd convinced myself that it would ease my burden financially and creatively, and help to grow my business beyond what I thought I was able to handle by myself. Those attempts included a client of mine who ran a small public relations agency and a colleague whom I had brought in to work with me on a couple of projects. This time around, prior to entering into possible negotiations, I asked both of these potential candidates to write down their thoughts concerning a possible partnership. Specifically, I wanted to know:

• How they viewed our respective roles in the proposed partnership

• What their expectations were for our business

• Whether we were on the same page creatively

• Whether they foresaw any roadblocks in terms of their personal lives

• Whether they were willing to invest capital as well as time in making a go of our venture

• How they viewed me personally as a potential partner

Of course, I also completed this assessment for each of them. The results of that exercise were both interesting and revealing. I suppose that both of these "tryouts" were shaded by my past experience and so, with cold feet on my part, neither came to fruition. Naturally, I'll never know how those decisions might've affected my business, but looking back, I really have no regrets. Given my past experience, I realized that, for all of the positives that I envisioned, I really didn't want the excess "baggage" of a partnership in terms of my being able to carry out decisions and directions that I may have felt were needed once the "honeymoon" period was over.

I know I'm jumping the gun in talking about partnerships this early in the guide, but since that's a situation I fell into early on, I thought my experiences might be of value to you too. Should you consider a partnership? My advice would be this:

1. As opportune as forming a partnership may seem at the time, build a track record for yourself first. Doing so will give you the confidence—and the leverage—you'll need to enter the partnership equitably.

2. Be aware that partnerships are subject to change over time. Creative differences, financial circumstances, and emotional upheavals, whether related to business or to family, can derail even the strongest relationships.

3. If or when you do decide to enter into a partnership, treat the agreement as if it were a marriage contract—one with an ironclad prenup. Secure the services of a competent attorney and be sure to carefully define the roles, responsibilities, and exit strategies of both parties.

DO YOU REALLY NEED A BUSINESS PLAN?

Let me begin this section by admitting that since being out on my own, I've never worked within the confines of a formally structured business plan. While others will tell you that they're a necessary tool for defining goals and tracking progress, I've always found them to be altogether too static and confining. The truth is, if your business model follows mine—and I've found that most creative boutiques do—the scope of your operation is bound to shift over time anyway, so why waste your time preparing a plan that you'll likely come to ignore as circumstances change?

That is, of course, unless you're planning to raise working capital for your firm. In that case you will need to prepare a business plan.

When my firm was first incorporated as Daniels/Goldberg Associates, the partner I had at the time wrote a detailed business plan that we dutifully submitted to the Small Business Administration (SBA) in the hopes of getting a low-cost government loan to jump-start our fledging company. A business school grad, he was well versed in writing these and had high expectations that the loan would be granted. I had my doubts. As it turned out, so did the SBA, as well as private parties to which we submitted it. To get a loan you need to show that you will be able to pay it back—something that can be difficult to demonstrate when your income is largely earned project by project.

(Continues...)



Excerpted from THE GRAPHIC DESIGNER'S BUSINESS SURVIVAL GUIDE by Lawrence J. Daniels Copyright © 2013 by Lawrence J. Daniels. Excerpted by permission of AMACOM. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

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Table of Contents

Contents

List of Figures....................vii
About the Author....................ix
Preface....................xi
1 TAKING THE PLUNGE: A DAUNTING, ENERGIZING JOURNEY?....................1
2 SETTING UP HOUSE: FIRM FUNDAMENTALS....................21
3 DESIGN FIRM MANAGEMENT: TOOLS AND TEMPLATES....................47
4 DESIGNING A RELEVANT FIRM IMAGE....................65
5 COMMUNICATING CREDIBILITY?....................81
6 EFFECTIVE BUSINESS WRITING: THE CORNERSTONE OF FIRM GROWTH....................93
7 CRAFTING A WINNING PROPOSAL....................101
8 TIME MANAGEMENT: THE KEY TO DESIGN FIRM PROFITABILITY?....................121
9 EFFECTIVE MARKETING: YOUR PASSPORT TO SUCCESS....................139
10 GROWING YOUR FIRM IN ANY ECONOMIC CLIMATE....................187
11 SIDESTEPPING OBSTACLES IN YOUR FIRM'S PATH....................07
Index....................23
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