The Handbook of Conflict Resolution / Edition 2

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The Handbook of Conflict Resolution, Second Edition, is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict. The book also includes:

  • An extensive review of the current state of theoretical work and research in the field
  • The most current methods and models of practice for training, mediation, and large group intervention
  • Approaches for developing conflict resolution skills in children, adolescents, and adults
  • Discussions relating to the understanding and management of intractable conflicts that may involve moral, religious, or human rights issues

In addition to its value as a vital resource in the field of conflict resolution, The Handbook of Conflict Resolution, Second Edition also makes an important contribution toward understanding the basic social psychological processes involved in any type of social interaction. A complete resource, The Handbook provides professionals with many ideas and tools that will be useful in their practice. It also provides students with the knowledge and methods to help them understand conflicts and manage them more constructively.

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Editorial Reviews

From the Publisher
"an excellent introduction to psychological theories of conflict and its resolution . . . " (Analysis of Social Issues and Public Policies, Vo. 1, No. 1 2007)
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Product Details

  • ISBN-13: 9780787980580
  • Publisher: Wiley
  • Publication date: 9/18/2006
  • Edition description: REV
  • Edition number: 2
  • Pages: 960
  • Product dimensions: 7.34 (w) x 9.45 (h) x 2.22 (d)

Meet the Author

Morton Deutsch is E. L. Thorndike Professor and director emeritus of the International Center for Cooperation and Conflict Resolution (ICCCR) at Teachers College, Columbia University. He studied with Kurt Lewin at MIT’s Research Center for Group Dynamics, where he obtained his Ph.D. in 1948. He is well-known for his pioneering studies in intergroup relations, cooperation-competition, conflict resolution, social conformity, and the social psychology of justice. His books include Interracial Housing, Research Methods in Social Relations, Preventing World War III: Some Proposals, Theories in Social Psychology, The Resolution of Conflict, Applying Social Psychology, and Distributive Justice. His work has been widely honored by the Kurt Lewin Memorial Award, the G. W. Allport Prize, the Carl Hovland Memorial Award, the AAAS Socio-Psychological Prize, APA’s Distinguished Scientific Contribution Award, SESP’s Distinguished Research Scientist Award, and the Nevitt Sanford Award. He is a William James Fellow of APS. He has also received lifetime achievement awards for his work on conflict management, cooperative learning, peace psychology, and applications of psychology to social issues. In addition, he has received the Teachers College Medal for his contributions to education, the Helsinki University medal for his contributions to psychology, and the doctorate of humane letters from the City University of New York. He has been president of the Society for the Psychological Study of Social Issues, the International Society of Political Psychology, the Eastern Psychological Association, the New York State Psychological Association, and several divisions of the American Psychological Association. It is not widely 895 known, but after postdoctoral training, Deutsch received a certificate in psychoanalysis in 1958 and conducted a limited practice of psychoanalytic psychotherapy for more than twenty-five years.

Peter T. Coleman holds a Ph.D. and M.Phil. in social/organizational psychology from Teachers College, Columbia University and a B.A. in communications from The University of Iowa. He is currently associate professor of psychology and education at Teachers College, Columbia University and teaches courses in conflict resolution, social psychology, and social science research. Dr. Coleman is director of the International Center for Cooperation and Conflict Resolution (ICCCR) at Teachers College, Columbia University, an innovative Center dedicated to advancing the study and practice of conflict resolution and social justice. He has conducted research on social ingroup-outgroup formation processes (in-group/out-group formation), the mediation of interethnic conflict, intractable conflict, complexity, and the conditions and processes that foster the constructive use of social power. In 2003, he became the first recipient of the Early Career Award from the American Psychological Association, Division 48: Society for the Study of Peace, Conflict, and Violence. Dr. Coleman coedited The Handbook of Conflict Resolution: Theory and Practice (2000; 2006) and has also authored over forty journal articles and chapters.

Eric C. Marcus is a principal of The Marcus Group, a firm specializing in building the capacity of individuals, groups, and organizations through strengthening skills in leadership and group development, feedback, productive conflict, change, and related areas. Based in New York City, he has been a consultant to domestic and international public, private, and not-for-profit organizations since 1984. In addition to his consulting practice, Eric works as a community mediator, is recent past president of the Organization Development Network of Greater New York, and now serves on their advisory board. Eric teaches graduate-level courses in organization development and change, organizational consultation, conflict resolution, and group dynamics at several area universities, including Baruch College, and Teachers College, Columbia University. He received his Ph.D. in Applied Social Psychology from Columbia University.

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Table of Contents


Introduction (Morton Deutsch).


1 Cooperation and Competition (Morton Deutsch).

2 Justice and Conflict (Morton Deutsch).

3 Constructive Controversy: The Value of Intellectual Opposition (David W. Johnson, Roger T. Johnson, Dean Tjosvold).

4 Trust, Trust Development, and Trust Repair (Roy J. Lewicki).

5 Power and Conflict (Peter T. Coleman).

6 Communication and Conflict (Robert M. Krauss, Ezequiel Morsella).

*7 Language, Peace, and Conflict Resolution (Francisco Gomes de Matos).

8 Intergroup Conflict (Ronald J. Fisher).

9 The PSDM Model: Integrating Problem Solving and Decision Making in Conflict Resolution (Eben A. Weitzman, Patricia Flynn Weitzman).

*10 Gender Conflict and the Family (Janice M. Steil, Liora Hoffman).


11 Judgmental Biases in Conflict Resolution and How to Overcome Them (Leigh Thompson, Janice Nadler, Robert B. Lount, Jr.).

*12 Emotion and Conflict: Why It Is Important to Understand How Emotions Affect Conflict and How Conflict Affects Emotions (Evelin G. Lindner).

13 Self-Regulation in the Service of Conflict Resolution (Walter Mischel, Aaron L. DeSmet, Ethan Kross).


*14 Implicit Theories and Conflict Resolution (Carol S. Dweck, Joyce Ehrlinger).

15 Personality and Conflict (Sandra V. Sandy, Susan K. Boardman, Morton Deutsch).

16 The Development of Conflict Resolution Skills: Preschool to Adulthood (Sandra V. Sandy).


17 Creativity and Conflict Resolution: The Role of Point of View (Howard E. Gruber).

18 Some Guidelines for Developing a Creative Approach to Conflict (Peter T. Coleman, Morton Deutsch).

*19 Creativity in the Outcomes of Conflict (Peter J. Carnevale).

20 Change and Conflict: Motivation, Resistance and Commitment (Eric C. Marcus).

21 Changing Minds: Persuasion in Negotiation and Conflict Resolution (Alison Ledgerwood, Shelly Chaiken, Deborah H. Gruenfeld, Charles M. Judd).

22 Learning Through Reflection (Victoria J. Marsick, Alfonso Sauquet, Lyle Yorks).


23 Aggression and Violence (Susan Opotow).

24 Intractable Conflict (Peter T. Coleman).

*25 Moral Conflict and Engaging Alternative Perspectives (Beth Fisher-Yoshida, Ilene Wasserman).

*26 Matters of Faith: Religion, Conflict, and Conflict Resolution (Bridget Moix).

*27 Conflict Resolution and Human Rights (Andrea Bartoli, Yannis Psimopoulos).


28 Culture and Conflict (Paul R. Kimmel).

*29 Multicultural Conflict Resolution (Paul Pederson).

30 Cooperative and Competitive Conflict in China (Dean Tjosvold, Kwok Leung, David W. Johnson).


31 Teaching Conflict Resolution Skills in a Workshop (Ellen Raider, Susan Coleman, Janet Gerson).

32 Mediation Revisited (Kenneth Kressel).

33 Managing Conflict Through Large-Group Methods (Barbara Benedict Bunker).

*34 Conflict in Organizations (W. Warner Burke).

*35 Eight Suggestions from the Small-Group Conflict Trenches (Kenneth Sole).


36 A Framework for Thinking About Research on Conflict Resolution Initiatives (Morton Deutsch, Jennifer S. Goldman).

*37 Some Research Frontiers in the Study of Conflict and Its Resolution (Dean G. Pruitt).

Concluding Overview (Peter T. Coleman, Eric C. Marcus).

Recommended Reading.

About the Editors.

About the Contributors.

Name Index.

Subject Index.

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