The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery

Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. This volume offers processes, techniques, and tools that IT managers can use to improve the delivery of IT products and services. This compendium details simple frameworks, practical tools, and proven best practices for successful IT project management. By explaining how to streamline the functions that capture and report information about IT delivery, the author clarifies roles, responsibilities, customer expectations, and performance measures, resulting in improved service and efficiency. Emphasizing the establishment of processes that result in repeatable success, the book provides quickly implementable solutions for IT personnel faced with the daily management of large, complex systems.

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The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery

Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. This volume offers processes, techniques, and tools that IT managers can use to improve the delivery of IT products and services. This compendium details simple frameworks, practical tools, and proven best practices for successful IT project management. By explaining how to streamline the functions that capture and report information about IT delivery, the author clarifies roles, responsibilities, customer expectations, and performance measures, resulting in improved service and efficiency. Emphasizing the establishment of processes that result in repeatable success, the book provides quickly implementable solutions for IT personnel faced with the daily management of large, complex systems.

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The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery

The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery

by Richard M. Kesner
The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery

The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery

by Richard M. Kesner

eBook

$160.00 

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Overview

Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. This volume offers processes, techniques, and tools that IT managers can use to improve the delivery of IT products and services. This compendium details simple frameworks, practical tools, and proven best practices for successful IT project management. By explaining how to streamline the functions that capture and report information about IT delivery, the author clarifies roles, responsibilities, customer expectations, and performance measures, resulting in improved service and efficiency. Emphasizing the establishment of processes that result in repeatable success, the book provides quickly implementable solutions for IT personnel faced with the daily management of large, complex systems.


Product Details

ISBN-13: 9781135492533
Publisher: CRC Press
Publication date: 12/18/2003
Sold by: Barnes & Noble
Format: eBook
Pages: 368
File size: 4 MB

About the Author

Richar d M. Kesner Northeastern University

Table of Contents

1 The Three Pillars of IT Delivery — Problem Resolution, Service Requests, and Projects 2 The Project Management Office Business Model, 3 Alignment and Planning — Doing the Right Things 4 Modeling and Managing Service Delivery, 5 Project Delivery and the Project Management Life Cycle, 6 Collecting and Capturing Business Requirements for IT Projects, 7 Managing Lessons Lear ned — The Reuse and Repurposing of IT Organizational Knowledge: A Case Study, 8 Architecting Success — The Role of Sensible IT Architecture e Management in Successful Service Delivery: A Case Study, 9 Conclusions — The ROI of the PMO

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