The Internet in the Workplace: How New Technology is Transforming Work / Edition 1

The Internet in the Workplace: How New Technology is Transforming Work / Edition 1

by Patricia Wallace
     
 

ISBN-10: 0521809312

ISBN-13: 9780521809313

Pub. Date: 02/28/2004

Publisher: Cambridge University Press

The workplace and our working lives are being transformed by the Internet and the netcentric innovations it has triggered. The impact may not be obvious from a quick glance at a typical office, but the Internet unleashed fundamental changes in how and when we work, how we relate to coworkers and employers, how managers monitor workers, and what kinds of work are still

Overview

The workplace and our working lives are being transformed by the Internet and the netcentric innovations it has triggered. The impact may not be obvious from a quick glance at a typical office, but the Internet unleashed fundamental changes in how and when we work, how we relate to coworkers and employers, how managers monitor workers, and what kinds of work are still important to the value chain. Workers, from the mailroom clerk to the CEO, are learning new skills to succeed and remain employable in organizations moving on Internet time. We are learning how to capitalize on the power of netcentric technologies yet avoid the egregious blunders and traps that the net so dramatically amplifies. In The Internet in the Workplace: How New Technology is Transforming Work, Patricia Wallace shows how netcentric technologies touch every kind of workplace and everyone who works for a living and explores the challenges and dilemmas they create.

Product Details

ISBN-13:
9780521809313
Publisher:
Cambridge University Press
Publication date:
02/28/2004
Pages:
316
Product dimensions:
5.98(w) x 8.98(h) x 1.10(d)

Table of Contents

Prefacexi
1.The Internet Transforms the Workplace1
Internet in the Workplace: A Brief Tour2
The Context of Change: The Evolving Netcentric Economy6
Information Asymmetries7
Disintermediation along the Value Chain11
The Disintermediated Fight Back16
Extreme Disintermediation: The Case of Digital Products19
Business Models, Strategies, and Industry Competition20
The Workplace in the Middle24
2.The Netcentric Technologies Emerge27
Waves of Technological Transformation27
The Internet at the Core: Design Principles30
Technologies at the Edge35
Security and Netcentric Technologies47
Swimming Inside the Netcentric Wave51
3.Work, Nonwork, and Fuzzy Lines Between Them53
Are We Working More?55
Why Are Some People Working Longer Hours?57
Netcentric Technologies and the Anytime/Anywhere Workplace67
4.Business Communication78
From Sender to Recipient and Back79
The Range of New Choices81
Describing the Communication Channels83
Attitudes about New Media88
Email: A Case Study89
Business Communication across Cultures106
Instant Messages in the Workplace109
Extending Netiquette112
5.Leadership in the Internet Age113
Leadership under the Microscope114
Leadership Styles in the Internet Era118
New Challenges for Internet-Age Leaders120
Leaders of the Future133
6.Knowledge Management135
The Origins of Knowledge Management136
What Is Knowledge?138
Creating Information and Explicit Knowledge for the Organization: Pre-Internet141
Post-Internet Knowledge Management142
Knowledge Discovery and Data Mining144
Knowledge Management Practices and Projects146
The Knowledge Management Hype Cycle151
Social and Psychological Factors in Knowledge Management153
The Future of Knowledge Management155
7.Virtual Teams and Computer-Supported Cooperative Work157
Technology Support for Teamwork158
Expanding the Radius of Collaboration for Teamwork159
The Context of Teamwork162
Group Dynamics in Virtual Teams165
Group Dynamics for Problem Solving and Decision Making171
The Performance of Actual Virtual Teams178
What Will Make Virtual Teams More Effective?181
Tomorrow's Virtual Teams189
8.E-Learning191
E-Learning: A Virtual Tour192
Defining the Terms198
Advantages of E-Learning Programs200
How Effective is E-Learning?202
The Challenges of E-Learning206
Is Less More?213
9.Workplace Surveillance and Privacy215
How Are Employees Being Monitored?216
Why Monitor the Workplace?222
Concerns about Productivity226
Electronic Performance Monitoring229
The Internet and Disinhibition233
Developing and Implementing Monitoring Programs235
Workplace Privacy: An Oxymoron?241
10.The Changing Context of Employment246
Employment Trends and Technology247
Changing Employee--Employer Relationships252
Challenges in Managing New Employment Relationships255
Changing Organizational Forms258
The Volunteer Organization262
11.The Netcentric Workplace: Future Trends267
The Internet and Productivity267
Transforming the Economy, Old and New269
Offices of the Future274
The Internet in the Workplace: A SWOT Analysis281
A Social Dilemma287
Extending the Sphere289
Index291

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