The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home

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Overview

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the “drama triangle” of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond ...

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The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home

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Overview

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the “drama triangle” of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.

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Product Details

  • ISBN-13: 9780865715158
  • Publisher: New Society Publishers
  • Publication date: 9/1/2004
  • Pages: 208
  • Sales rank: 316,511
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.60 (d)

Meet the Author


Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC.
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Table of Contents

Ch. 1 Victims, villains, and heroes 1
Ch. 2 Lessons from the sandbox 13
Ch. 3 Just like the movies 21
Ch. 4 Welcome to Turm-Oil Inc 33
Ch. 5 The assumption iceberg 44
Ch. 6 The wobbly stool of conflict 53
Ch. 7 The perils of anger mountain 68
Ch. 8 Beware the conflict gremlins 82
Ch. 9 The power of listening 93
Ch. 10 Spinning the straw of defensiveness 107
Ch. 11 Escaping the trap of positions 117
Ch. 12 Probing the depths of conflict 128
Ch. 13 Standing up for ourselves (without knocking the other person down) 137
Ch. 14 The road to resolution 153
Ch. 15 Tips for the traveler 165
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Customer Reviews

Average Rating 5
( 8 )
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Sort by: Showing all of 8 Customer Reviews
  • Anonymous

    Posted January 21, 2006

    Practical, useful -- and fun

    The joy of conflict resolution? Conflict is something most of us either avoid or confront in unproductive ways. No wonder the result is anything but joyful. Thankfully there¿s a better way and this light-hearted and easy to read book shows us how. Gary Harper is a brilliant facilitator and mediator whose training sessions are as much fun as they are insightful. He brings these same qualities to his first publishing effort. The Joy of Conflict Resolution helps us to understand what lies beneath our own attitudes about conflict. It lets us step outside of the emotional grip of conflict and reassess our actions objectively. As a result, we are able employ solutions that meet our own needs and respect all involved. This is a must-read for anyone wanting to learn to navigate conflict and come to resolutions that are, well, positively joyful.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted November 8, 2005

    For the beginner or the experienced hand

    This is an excellent introduction to the topic of conflict resolution for anyone looking for some initial guidance, but it's also a book full of useful advice for the experienced mediator, negotiator or manager. Gary's sense of humour shines through the whole work, as he presents concrete solutions to realistic situations we have all encountered. Despite over 25 years in the litigation business, I found many useful tips which I will be able to incorporate into my practice.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted June 10, 2005

    Perspectives from a Mediator and Trainer

    This book is a ¿must read¿ for those who want to stay working with the organization they are with but who are frustrated by inter-personal confrontations at work. In a gentle, often humorous manner, it provides explanations for what is happening, and why. Readers are encouraged to be introspective about their own triggers. Each chapter concludes with proven practical tips to use, such as ¿listen first¿ or ¿pause before you speak¿. My suggestion ¿ read it, at your leisure. Whether you are a frustrated manager, a disgruntled employee, a parent looking for a different way of communicating with your teen or your spouse, an individual involved in a specific conflict, a mediator or a dispute resolution trainer, you will acquire at least one new insight that will make your life better. Deborah Lynn Zutter, June 10, 2005 West Vancouver, BC, CANADA

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted February 15, 2014

    Very Helpful!

    Great tips and strategies

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  • Anonymous

    Posted August 29, 2006

    Conflict can be Win Win

    Gary¿s book changed my perspective on conflict. As an information technology (IT) consultant and former IT executive, I found conflict to be a part of my world - and never enjoyable. The Joy of Conflict Resolution explains simply why conflict happens and provides the tools and techniques to manage conflict and even make it at times joyful. - Tom Young, Conflict Resolution Certified, T.N. Young & Associates Ltd.

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  • Anonymous

    Posted April 16, 2005

    Hones in on verbal communication skills

    As a focus on communication skills that support the resolution of conflict, 'The Joy of Conflict Resolution' is one of the best books available. It may be the only one that really devotes intself to honing in on the verbal communication skills themselves. It also lends itself as a resource for dealing with some specific hurdles in resolving disputes. I am planning to use it along with the classic 'Getting to Yes' as a text in a skills-based college level negotiation course next Fall. Gordon White, MBA Mediator

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  • Anonymous

    Posted November 9, 2004

    It's funny....!

    This book reads like a novel or perhaps a good sitcom on people's workplaces. That is what sets it apart from other workplace conflict resolution books. It applies the conflict resolution skills and concepts in a humorous way in a workplace setting with characters, dialogue and clear explanations. A easy way to learn. This is the perfect book to recommend to beginners and would be a great book to make part of a course registration. Whatever, I enjoyed it.

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  • Anonymous

    Posted April 21, 2011

    No text was provided for this review.

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