The Listening Leader: Powerful New Strategies for Becoming an Influential Communicator

The Listening Leader: Powerful New Strategies for Becoming an Influential Communicator

by Richard M. Harris
     
 

In today's complex, fast-paced, high-intensity organizations, effective communication is paramount. But all too often, messages are misinterpreted, ignored, or missed altogether—stifling creativity, dampening morale, and even threatening achievement of basic goals. Harris's book is about improving communication by focusing on listening, and, in the process,

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Overview

In today's complex, fast-paced, high-intensity organizations, effective communication is paramount. But all too often, messages are misinterpreted, ignored, or missed altogether—stifling creativity, dampening morale, and even threatening achievement of basic goals. Harris's book is about improving communication by focusing on listening, and, in the process, developing more effective leadership skills throughout the organization. It explores ways in which managers and employees alike can elevate listening to the level of influence-to maximize conversational value and relationships through response and feedback.

The Listening Leader integrates insights from management and psychology to offer practical techniques for overcoming common barriers to effective listening. With tips for keeping listening sharp and advice for boosting memory and recall, Harris provides readers with the tools to engage in much more productive dialogue with colleagues, supervisors, employees, and customers, as well as within relationships beyond work. The Listening Leader demonstrates that turning listening from a passive, compliant activity into an active, influential one contributes to more dynamic, trusting, collaborative, candid—and profitable—relationships through which everyone benefits.

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Editorial Reviews

From the Publisher
"Writing for managers and frontline employees alike, consultant Harris focuses on the practical in this guide to improving communication by focusing on listening and developing more effective leadership skills throughout an organization, with the primary goal being the development of listening to the level of influence itself. He describes why listening is elementary to effectiveness, addresses attitudes and demons, and describes how motivational listening contributes to conversational continuity and responsibility, strengthened focus, and an improved communicational divide." - Reference & Research Book News

Product Details

ISBN-13:
9780275989835
Publisher:
ABC-CLIO, Incorporated
Publication date:
04/30/2006
Pages:
146
Sales rank:
571,805
Product dimensions:
6.14(w) x 9.21(h) x 0.38(d)

What People are saying about this

Tom KristophDirector
"Dick Harris captures the LEADERSHIP ingredient most other approaches to effective listening miss: how to influence others by letting the person know you've heard them. Receiving and understanding the other person's message is only the beginning. Dick tells us how to complete the process."
Dan Schneider
"The Listening Leader brings to light the part of communication that has long been overlooked. By applying the insights and tools described in this book, I have been able to increase my effectiveness in communicating and leading. Recognizing that I can influence a conversation positively or negatively vis-à-vis my listening skills alerted me to the fact that I was at times interpreting the world through a filtered and incomplete set of information. I highly recommend this to anyone who struggles with understanding and acting on the often overwhelming amount of information they receive on a daily basis. Effective listening cuts through the clutter and allows you to focus on the critical things you need to know to be effective in today's society."
Richard M. Warshauer
"Adlai Stevenson supposedly said: 'Everyone is talking; no one is listening.' Dick Harris, in a cogent and practical book, shows us how to reverse that truism."
Tom Kristoph Director

"Dick Harris captures the LEADERSHIP ingredient most other approaches to effective listening miss: how to influence others by letting the person know you've heard them. Receiving and understanding the other person's message is only the beginning. Dick tells us how to complete the process."

Mark Alpert
"As Richard Harris points out, good communication happens in two directions: talking, which seems to be the easier part, and listening, which for many, seems more difficult. This book reminds us how to get past the noise to improve the art of listening in both our professional and personal lives. This book contains practical, useful tips on how to make listening a more active part of every discussion, thereby making people and corporations more efficient and effective."

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Meet the Author

Richard M. Harris is President and Founder of Richard M. Harris Associates, a consulting firm specializing in business communication. He has presented management communication and leadership training programs to a wide variety of Fortune 500 and mid-sized companies, and speaks to professional and industry associations around the country. His articles on effective communication have appeared in such publications as Training and Development, Corporate Meetings & Incentives, Language Sciences, and Financial Executive.

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