The Manager's Question and Answer Book: 101 Important Questions-With Practical Answers to Make You a Better Manager

Overview

"Sometimes a manager's job can seem overwhelming. Managers need to set goals, communicate well, train and motivate people, appraise performance, and cope with sensitive policy issues. It's no wonder they have so many questions: ""How do I challenge people who've lost their motivation?"" ""What do I do to increase productivity?"" ""How do I address questions about impending layoffs -- when I know they're true? ""How do I deal with my own difficult boss?""

"The Manager's Question and Answer Book" answers over 100 of these common -- and important -- ...

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Overview

"Sometimes a manager's job can seem overwhelming. Managers need to set goals, communicate well, train and motivate people, appraise performance, and cope with sensitive policy issues. It's no wonder they have so many questions: ""How do I challenge people who've lost their motivation?"" ""What do I do to increase productivity?"" ""How do I address questions about impending layoffs -- when I know they're true? ""How do I deal with my own difficult boss?""

"The Manager's Question and Answer Book" answers over 100 of these common -- and important -- management questions. Tackling issues like conflict management, recruitment and orientation, performance and stress management, political skills, and others, the book gives readers the help they need to handle any situation.

Each question is addressed with a brief answer for quick guidance, followed by a longer ""tell me more"" section, which provides a thorough analysis for those who seek more in-depth guidance. "The Manager's Question and Answer Book" is a crucial resource no manager can afford to be without."

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What People Are Saying

From the Publisher

Qualified Remodeler "The Manager’s Question and Answer Book has enough information to make it worth an investment for any owner or manager, especially those in larger corporations. The best thing about the books is that it is organized in an easily accessible Q & A format."

Qualified Remodeler
....has enough information to make it worth an investment for any owner or manager, especially those in larger corporations. The best thing about the book is that it is organized in an easily accessible Q & A format.
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Product Details

  • ISBN-13: 9780814407585
  • Publisher: AMACOM
  • Publication date: 7/1/2003
  • Edition number: 2
  • Pages: 260
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.59 (d)

Meet the Author

Florence Stone (New York, NY) is a manager with the American Management Association, an experienced journalist, and the author of many books, including Coaching, Counseling & Mentoring (0-8144-0416-2).

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Table of Contents

"1. Communication

How do I communicate bad news to my employees?

How can I encourage my employees to share their ideas or talk about problems with me?

2. Motivation

How do I keep enthusiasm high during tough economic times?

How can I make jbs that are really boring les boring?

3. Conflict Management

How can I get teams to collaborate and cooperate rather than working in opposition?

What is "good" conflict? How can I take advantage of it?

4. Meetings

What is the best way of keeping a meeting from wandering of course?

What is groupthink? How can I counter it?

5. Recruitment, Orientation and Retention

What are the advantages and disadvantages of recruiting on the Web?

What are the ten most common interviewing questions that could cause legal problems?

6. Performance Management

Is there any best way to conduct the performance appraisal interview?

If I bring up a problem, what do I do or say if the employee becomes defensive or mad?

7. Team Management

What makes an effective team?

What mistakes do managers make that undermine team productivity?

8. Change Management

How do I motivate my staff to see the opportunity that comes with change?

How do I involve employees in change efforts without abdicating my own authority over the final decisions?

9. Life Skills

How can I build a better relationship with my manager? a have ben accused of being a workaholic. How can I learn to loosen up? Can I use these same techniques with staff members who are workaholics?"

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