The Mediation Process: Practical Strategies for Resolving Conflict / Edition 2

The Mediation Process: Practical Strategies for Resolving Conflict / Edition 2

by Christopher W. Moore
     
 

ISBN-10: 0787902489

ISBN-13: 9780787902483

Pub. Date: 07/28/1996

Publisher: Wiley

More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public,…  See more details below

Overview

More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public, and international arenas. Throughout this period of dynamic growth, the first edition of The Mediation Process, originally published in 1986, has led the way as the best resource in the field for a generation of practitioners and trainers, students in degree programs, and professionals in corporate, legal, health care, education, and governmental arenas. This long-awaited new edition has been revised and expanded to provide not only an updated bibliographical resources section to facilitate further research but also comprehensive coverage of the most contemporary issues in mediation practice, including applications in such important new areas as commercial, community, cross-cultural, court-based, environmental, public policy, and international mediation; five variations of the mediator role - the social network, benevolent, administrative/managerial, vested interest, and independent mediators - that demonstrate the universality of the mediation process and forms of assistance provided to parties in disputes across cultures; and recent efforts to further good practice in mediation, including the development of ethics code; the training, qualification, and certification of mediators; and the development of university and professional school courses in mediation.

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Product Details

ISBN-13:
9780787902483
Publisher:
Wiley
Publication date:
07/28/1996
Series:
Conflict Resolution Series
Edition description:
Older Edition
Pages:
464
Product dimensions:
6.32(w) x 9.31(h) x 1.30(d)

Table of Contents

Preface
The Author
1Approaches to Managing and Resolving Conflict3
2How Mediation Works41
3Managing Initial Contacts with the Disputing Parties81
4Selecting a Strategy to Guide Mediation98
5Collecting and Analyzing Background Information114
6Designing a Detailed Plan for Mediation141
7Building Trust and Cooperation161
8Beginning the Mediation Session193
9Defining Issues and Setting an Agenda213
10Uncovering Hidden Interests of the Disputing Parties231
11Generating Options for Settlement244
12Assessing Options for Settlement269
13Conducting Final Bargaining280
14Achieving Formal Agreement or Settlement301
15Strategies for Dealing with Special Situations318
16Toward an Excellent Practice of Mediation348
Conclusion: Challenges for the Growth and Development of Mediation373
Resource A. Professional Practice Guidelines: The Society of Professionals in Dispute Resolution (SPIDR) Ethical Standards of Professional Responsibility379
Resource B. Mediation Services Agreement: Sample Waiver and Consent Form385
Resource C. Settlement Documentation Form: Sample Memorandum of Understanding387
Resource D. List of Professional Associations389
References397
Name Index419
Subject Index425

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