The Mediation Process: Practical Strategies for Resolving Conflict / Edition 2by Christopher W. Moore
More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public,… See more details below
More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public, and international arenas. Throughout this period of dynamic growth, the first edition of The Mediation Process, originally published in 1986, has led the way as the best resource in the field for a generation of practitioners and trainers, students in degree programs, and professionals in corporate, legal, health care, education, and governmental arenas. This long-awaited new edition has been revised and expanded to provide not only an updated bibliographical resources section to facilitate further research but also comprehensive coverage of the most contemporary issues in mediation practice, including applications in such important new areas as commercial, community, cross-cultural, court-based, environmental, public policy, and international mediation; five variations of the mediator role - the social network, benevolent, administrative/managerial, vested interest, and independent mediators - that demonstrate the universality of the mediation process and forms of assistance provided to parties in disputes across cultures; and recent efforts to further good practice in mediation, including the development of ethics code; the training, qualification, and certification of mediators; and the development of university and professional school courses in mediation.
Table of Contents
UNDERSTANDING DISPUTE RESOLUTION AND MEDIATION.
Approaches to Managing and Resolving Conflict.
How Mediation Works.
LAYING THE GROUNDWORK FOR EFFECTIVE MEDIATION.
Initial Contacts with the Disputing Parties.
Selecting a Strategy to Guide Mediation.
Collecting and Analyzing Background Information.
Designing a Detailed Plan for Mediation.
Building Trust and Cooperation.
CONDUCTING PRODUCTIVE MEDIATION.
Beginning the Mediation Session.
Defining Issues and Setting an Agenda.
Uncovering Hidden Interests of the Disputing Parties.
Generating Options for Settlement.
REACHING A SETTLEMENT.
Assessing Options for Settlement.
Achieving Formal Settlement.
Strategies for Dealing with Special Situations.
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