The Mediation Process: Practical Strategies for Resolving Conflict / Edition 2

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More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public, and international arenas. Throughout this period of dynamic growth, the first edition of The Mediation Process, originally published in 1986, has led the way as the best resource in the field for a generation of practitioners and trainers, students in degree programs, and professionals in corporate, legal, health care, education, and governmental arenas. This long-awaited new edition has been revised and expanded to provide not only an updated bibliographical resources section to facilitate further research but also comprehensive coverage of the most contemporary issues in mediation practice, including applications in such important new areas as commercial, community, cross-cultural, court-based, environmental, public policy, and international mediation; five variations of the mediator role - the social network, benevolent, administrative/managerial, vested interest, and independent mediators - that demonstrate the universality of the mediation process and forms of assistance provided to parties in disputes across cultures; and recent efforts to further good practice in mediation, including the development of ethics code; the training, qualification, and certification of mediators; and the development of university and professional school courses in mediation.

Selecting a strategy to guide mediation/building trust & cooperation/generating options for settlement/etc.

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Editorial Reviews

First published in 1986. The new edition contains 16 essays addressing an abundance of new theories and applications in the field of mediation. The four sections cover introductory dispute resolution and mediation, laying the groundwork for effective mediation, conducting productive mediations, and reaching a settlement. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780787902483
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 7/28/1996
  • Series: Conflict Resolution Series
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 464
  • Product dimensions: 6.32 (w) x 9.31 (h) x 1.30 (d)

Meet the Author

CHRISTOPHER W. MOORE, Ph.D., was trained as a mediator by the U.S. Federal Mediation and Conciliation Service (1979) and the American Arbitration Association (1976). He has worked as a mediator, facilitator, and consultant in over 50 countries and has extensive experience developing dispute resolution systems. He is the coauthor of The Handbook of Global and Multicultural Negotiation and A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, in addition to numerous journal articles and manuscripts on dispute resolution.

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Table of Contents

The Author
1 Approaches to Managing and Resolving Conflict 3
2 How Mediation Works 41
3 Managing Initial Contacts with the Disputing Parties 81
4 Selecting a Strategy to Guide Mediation 98
5 Collecting and Analyzing Background Information 114
6 Designing a Detailed Plan for Mediation 141
7 Building Trust and Cooperation 161
8 Beginning the Mediation Session 193
9 Defining Issues and Setting an Agenda 213
10 Uncovering Hidden Interests of the Disputing Parties 231
11 Generating Options for Settlement 244
12 Assessing Options for Settlement 269
13 Conducting Final Bargaining 280
14 Achieving Formal Agreement or Settlement 301
15 Strategies for Dealing with Special Situations 318
16 Toward an Excellent Practice of Mediation 348
Conclusion: Challenges for the Growth and Development of Mediation 373
Resource A. Professional Practice Guidelines: The Society of Professionals in Dispute Resolution SPIDR Ethical Standards of Professional Responsibility 379
Resource B. Mediation Services Agreement: Sample Waiver and Consent Form 385
Resource C. Settlement Documentation Form: Sample Memorandum of Understanding 387
Resource D. List of Professional Associations 389
References 397
Name Index 419
Subject Index 425
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