With contributions from experts in the field, this important volume includes fifty ready-to-use activities spanning a variety of training topics: communication, conflict management, creativity, team-building, decision-making, problem-solving, customer service, and sales and marketing. Each activity is presented in detail from set-up to debrief and two to three variations of each activity will demonstrate how to adapt it to ensure learning is directly connected to instructional content and transferrable to many situations. The book is filled with illustrative examples of how the activity can be used will be noted along with a comprehensive debriefing guide that includes real answers to debrief sessions.
Website Contents vii
Acknowledgments ix
Foreword by Sivasailam Thiagarajan xi
Introduction xv
PART I HOW TO USE THIS BOOK 1
Which Activities Are Applicable to Which Topics? 3
Where to Place a Training Activity in a Session 9
Sample Activity 10
Play This Book by Thiagi 12
PART II DEBRIEFING 17
Debriefing 19
Why Debrief 20
When to Debrief 22
Debriefing Models 22
GURU by Brian Remer 23
Debriefing Using the DATA Model by Sandra M. Fowler 25
Six Phases of Debriefing by Thiagi 28
PART III ACTIVITIES
1 Building Blocks for Effective Communication by Ellen Greenberg 33
2 Company Vision by Deborah Thomas 39
3 Decision Matrix by Judith Blohm and Chuck Needlman 47
4 Developing Your Cultural Team Charter by Ursula Leitzmann 67
5 Full Value Contract by Stephanie Pollack 77
6 Getting to Know You and Diversity by Charles Petranek 89
7 Give It Up! by Kathleen Koski 101
8 Golden Goose by Nick Smith 113
9 How Many Squares? by Claudia Arpaia 123
10 Impression Management by Jan Fronek 131
11 Interviewing as Team Building by Stephanie Pollack 141
12 Lessons from Madison Avenue by Brian Remer 153
13 Links by Gilles Chamberland 165
14 Optimally Open by Sandra Fowler 181
15 ORID Model for Conversations by Debi Arnoni 191
16 Perfect Cooperation Game by Jim Clark 207
17 Poker Revisited by Grace E. Oreña 221
18 Raising Cane by Kat Kirkpatrick 231
19 Rollerball by Nick Smith 239
20 Rose Bowl Market by Vincent Peters and Marleen van de Westelaken 251
21 Simplexity Puzzle by José Ochoa 263
22 Ten Times by Stephen Moles 277
23 Team Characteristics by Matt DeMarco and Margaret Wolff 295
24 The Best Choice by Judith Blohm and Chuck Needlman 307
25 The End in Mind by Greg Koeser 319
26 What Is the Learner to Learn? by Joan K. Teach 327
27 Who Are We? by Ursula Leitzmann and Douglas Stuart 345
Contributors 355
About the Editors 363
Overview
With contributions from experts in the field, this important volume includes fifty ready-to-use activities spanning a variety of training topics: communication, conflict management, creativity, team-building, decision-making, problem-solving, customer service, and sales and marketing. Each activity is presented in detail from set-up to debrief and two to three variations of each activity will demonstrate how to adapt it to ensure learning is directly connected to instructional content and transferrable to many ...