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"This important book identifies globalization, the increasing diversity of populations, and other sources of threat, insecurity and frustration in our contemporary world. It shows how they affect our effectiveness and well being and contribute to violence between groups, to terrorism and torture. This wide-ranging and well written book considers traditional approaches to dealing with diversity, and points to a new approach based on scientific research and understanding of human nature."
— Ervin Staub, author of The roots of evil: the origins of genocide and other group violence , and The psychology of good and evil: Why children adults and groups help and harm others