The New Self-Directed Work Teams: Mastering the Challenge

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Forward-thinking corporations around the globe—from long-established leaders to fast-growing newcomers—have made it clear: Committed, self-directed work teams are today's new paradigm for success. And as customers demand ever-shorter cycle times and ever-higher satisfaction levels, the positive effects numbers such as these have become increasingly difficult to ignore. THE NEW SELF-DIRECTED WORK TEAMS, SECOND EDITION, outlines a step-by-step process for implementing self-directed work teams, transforming your ...
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Overview

Forward-thinking corporations around the globe—from long-established leaders to fast-growing newcomers—have made it clear: Committed, self-directed work teams are today's new paradigm for success. And as customers demand ever-shorter cycle times and ever-higher satisfaction levels, the positive effects numbers such as these have become increasingly difficult to ignore. THE NEW SELF-DIRECTED WORK TEAMS, SECOND EDITION, outlines a step-by-step process for implementing self-directed work teams, transforming your workplace into one that naturally breeds worker responsibility as it increases productivity and quality. Productivity experts Jack Orsburn and Linda Moran—whose methods have helped companies including TRW, General Electric, and Cummins Engine to implement self-directed work teams—have updated their classic work team bible to include: Fully updated case histories and examples of self-directed work team success outlined in several new chapters;19 critical tools and techniques for seamlessly integrating work teams into your office or factory environment; Guidelines for integrating new information technologies into a coordinated team effort; Programs to combine flexible compensation systems with greater stakeholder empowerment; Checklists to help you gauge current levels of employee involvement, and the potential benefits of work teams; A framework for working with teams to select team leaders—and ensuring those leaders can fulfill their roles. THE NEW SELF-DIRECTED WORK TEAMS updates the authors' original benchmark reference work to explore latest work team implementation guidelines, update case studies of the dramatic impact of self-directed work teams, and discuss the surprising trends and market realities that will redefine the employer/employee relationship in the 21st century. Let this remarkable guidebook lead you and your organization into a new era of improved customer satisfaction, management effectiveness, and—most important—employee performance.
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Product Details

  • ISBN-13: 9780070434141
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 9/3/1999
  • Edition description: 2ND
  • Edition number: 2
  • Pages: 416
  • Product dimensions: 6.39 (w) x 9.33 (h) x 1.49 (d)

Table of Contents

Preface
Introduction: Early Lessons
Acknowledgments
Pt. 1 Facing the New Challenge 1
1 A Tool for the Twenty-First Century 3
2 Can Work Teams Work Here? 25
3 Charting the Voyage 49
4 Priming the Pump 69
5 The Ashes of Convention 93
6 Who's in Charge Here? 109
7 A Conflict of Loyalties 125
8 Citizen Team 143
9 New Horizons for Work Teams 163
Pt. 2 Special Work-Team Issues 173
10 The Philosophy of Teams 175
11 Developing the Role of Supervisors and Managers 187
12 When Process Improvement is Necessary 199
13 Working with Unions 209
14 Teams and Measurement 215
15 Compensation Systems that Support Teams 229
Pt. 3 Tools and Techniques for Implementing Teams 243
1 Employee Involvement: Alternatives to Self-Direction 247
2 The Steering Committee 257
3 The Feasibility Study 265
4 Developing a Mission Statement 273
5 Design-Team Training 277
6 Designing and Implementing Awareness Training 285
7 Workplace Analysis 291
8 Team Member Training 297
9 Manager and Supervisor Transition Training 303
10 Hand-Off Plans for Supervisory and Support Group Tasks 309
11 Team Member Role Expansion Plan 321
12 Peer Disciplinary Review Committee 325
13 Recognition and Reward Techniques 331
14 Mature Team - New Team Coaching Session 335
15 A Group Problem-Solving Process 339
16 Cluster Meeting 345
17 Peer Performance Appraisal 349
18 Repotting Workshop 357
19 Diffusion Strategies 361
Bibliography 365
Index 377
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