The Offshore Nation: Strategies for Success in Global Outsourcing and Offshoring

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Overview

Widely practiced by many Fortune 500 companies, global outsourcing has become one of the key strategic imperatives for successful enterprises. Often referred to as offshore outsourcing, services globalization is the next step in the evolution of global trade and capitalism. Top organizations are performing, buying, selling, and transforming services at an incredibly quick pace.

Written by outsourcing and global services experts Atul and Avinash Vashistha, The Offshore Nation presents a comprehensive, balanced view of the rapid growth of outsourcing and its expanding role in corporate strategy, providing a roadmap for business leaders and upper-level ...

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More About This Book

Overview

Widely practiced by many Fortune 500 companies, global outsourcing has become one of the key strategic imperatives for successful enterprises. Often referred to as offshore outsourcing, services globalization is the next step in the evolution of global trade and capitalism. Top organizations are performing, buying, selling, and transforming services at an incredibly quick pace.

Written by outsourcing and global services experts Atul and Avinash Vashistha, The Offshore Nation presents a comprehensive, balanced view of the rapid growth of outsourcing and its expanding role in corporate strategy, providing a roadmap for business leaders and upper-level managers to plan their own strategies. Drawing upon their vast experience as consultants to Fortune 1000, multinational corporations, the authors help you determine what role offshore services should play in your company, how to integrate the strategy into your overall corporate identity, and successfully manage the initiative on an enterprise-wide level.

This practical, strategy-packed guide outlines the "big picture" of outsourcing, breaking down its different components and examining its impact on world and local economies and employment shifts. Covering outsourcing in many different countries and a variety of services—from IT, telecom, and customer service to accounting—the authors reveal best practices and step-by-step, proven methods for:

  • Building a sound globalization strategy
  • Identifying the processes that are mature enough to send offshore
  • Choosing the right business model for globalizing IT, back office, and other services
  • Attracting and retaining customers
  • Effectively managing your suppliers

Chock-full of valuable insights and tactical advice, The Offshore Nation is the authoritative primer for global outsourcing, helping companies to minimize the risks and maximize their return on investment.

Product Details

  • ISBN-13: 9780071468121
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 2/10/2006
  • Edition number: 1
  • Pages: 256
  • Sales rank: 991,861
  • Product dimensions: 6.30 (w) x 8.80 (h) x 0.95 (d)

Meet the Author

Atul Vashistha is the CEO and Avinash Vashistha is the Managing Partner of neoIT, a leading management consultancy that provides strategic advice on outsourcing and global services to top corporations around the world. The authors' thought leadership and industry knowledge are regularly sought out by Wall Street analysts, global executives, and top business journalists.

Table of Contents

Pt. 1 The rise of offshore outsourcing : borderless services 1
1 Futurizing your organization 3
2 The future of nations 16
3 The good, the bad and the ugly 29
4 Integrating corporate strategy with services globalization 41
Pt. 2 The knowledge of offshore outsourcing : preparation meets opportunity 47
5 Ten myths of services globalization 49
6 The competitive advantage of offshore nations 57
7 Offshore models 89
8 Supplier models 99
9 Identifying and managing offshore risks 109
Pt. 3 The planning of the offshore journey : the offshore road-map 119
10 The offshore maturity model 121
11 Portfolio assessment and analysis 131
12 When to offshore : utilizing the offshore waves 139
13 The total cost of offshoring 145
Pt. 4 The sourcing and/or building of the offshore presence : ground zero 155
14 Sourcing to third party service providers 157
15 Building the captive center 169
Pt. 5 The managing of the offshore presence : the governance structure 179
16 The transition stage 181
17 The offshore program management office 187
18 Operations risk management 197
Pt. 6 The future of offshore nations and organizations 209
19 An economic perspective 211
20 Conclusion 215
App The service nations : country comparison
App The offshore 100

Customer Reviews

Average Rating 4.5
( 6 )

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  • Anonymous

    Posted May 8, 2006

    A Must Read For Managing Today and Leading Into The Future

    Speaking from the perspective of leading a major ongoing outsourcing forum, The Offshore Nation hits a homerun in providing practical, immediately useful insight into the many facets and considerations of offshore outsourcing. Clearly, this is one of the most important books on outsourcing that has ever been written.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted May 6, 2006

    Mastering the Art Starts Here

    The Offshore Nation is a terrific introduction to the multidisciplinary art and science of services globalization. The Vashistha brothers have advised many blue chip companies on how to excel at global sourcing and have packed much of the wisdom into this engaging book.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted May 3, 2006

    Must Read for Corporate Executives

    For corporations committed to thriving, not just surviving, in our increasingly competitive global economy, The Offshore Nation: The Rise of Services Globalization is a must read. Corporate executives searching for ways to maintain and enhance their company's competitive position cannot afford to ignore offshoring. This book not only makes a compelling case for services globalization, but offers invaluable advice for corporate executives prepared to seize this opportunity.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted May 12, 2006

    It is a must read even if you don¿t outsource or are not in the business of outsourcing

    Atul¿s book `The Offshore Nation¿ offers a very insightful ring-side view of the macro-economic trend towards globalization of services and how organizations and business leaders can effectively leverage this in a global economy for competitive advantage. Atul through his organization, NeoIT, has played a lead role in shaping the sourcing strategies of global organizations and the book is both thought provoking as well as prescriptive. It is a must read even if you don¿t outsource or are not in the business of outsourcing, for sooner or later, you will be a part of this global economy where work moves to where it gets done best.'

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted February 24, 2006

    Finally, a book that knows operations & execution

    Too many books talk about globalization and outsourcing but do not understand offshoring. Finally, a book that not only makes the connection between strategy and execution, but also provides a step by step guide on how to do it. Also, this book helped me understand my area, BPO. Thank you.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted December 28, 2005

    Most Recent Book on Outsourcing Reveals Nothing New

    We received a press copy last week and found far too much self-promotion for an IT-exclusive outsourcing firm in California instead of outsourcing nuts and bolts. We passed it around and agreed unanimously that this selection is disappointing and repetitive...the outsourcing training material is high brow and slow reading. The sections promising new strategies don't deliver anything more than the ideas already out there. This book complicates outsourcing much more than it needs to be complicated. Not the best choice for those in leadership roles because there's not much actionable. On a positive side, if you're an IT or technology expert, you'll find comfort in the misery of others who have felt the skids on the US IT job market that this book speaks to as its audience.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.
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