The Outsourcing Handbook: How to Implement a Successful Outsourcing Process

Overview

Outsourcing is now increasingly used as a competitive weapon in today's global economy. The Outsourcing Handbook is a step-by-step guide to the whole outsourcing process. It looks at key factors in the success of a project as well as problem areas and potential pitfalls. It provides an objective, repeatable process that allows organizations to maximize returns on outsourcing investments. Unlike most outsourcing books, The Outsourcing Handbook takes a process-oriented, actionable, and structured approach to ...

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Overview

Outsourcing is now increasingly used as a competitive weapon in today's global economy. The Outsourcing Handbook is a step-by-step guide to the whole outsourcing process. It looks at key factors in the success of a project as well as problem areas and potential pitfalls. It provides an objective, repeatable process that allows organizations to maximize returns on outsourcing investments. Unlike most outsourcing books, The Outsourcing Handbook takes a process-oriented, actionable, and structured approach to understanding the intricacies of constructing, managing, and even terminating an outsourcing engagement.

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Editorial Reviews

From the Publisher

"A well-organized, comprehensive overview of the basics of outsourcing... Their brief list of outsourcing best practices deserves to be clipped and posted prominently." --getAbstract.com
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Product Details

  • ISBN-13: 9780749444303
  • Publisher: Kogan Page, Ltd.
  • Publication date: 2/28/2006
  • Pages: 222
  • Product dimensions: 6.42 (w) x 9.46 (h) x 1.13 (d)

Meet the Author


Mark J. Power is President of ROS Incorporated, an outsourcing education, process and consultancy company based in Chicago.

Kevin C. Desouza is on the faculty of the Information School at the University of Washington and is a Senior Strategic Advisor to the Engaged Enterprise.

Carlo Bonifazi is co-founder and Vice-President of ROS Incorporated.

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Table of Contents

1 Ten common traps of outsourcing 19
2 The outsourcing life cycle 31
3 Strategic assessment 37
4 Defining your needs 69
5 Vendor assessment 93
6 Negotiation and contract management 113
7 Project initiation and project transition 137
8 Managing the relationship 153
9 Continuing, modifying or terminating the arrangement 163
10 Back on the dance floor - repeating the process 181
11 Industry best practices 205
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