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The Path Of Excellence WORLD CLASS LEADERSHIP
     

The Path Of Excellence WORLD CLASS LEADERSHIP

by Bart Allen Berry
 

At it’s heart, this book presents the ten statistical predictors of customer satisfaction in any customer-supplier relationship. These revealing research findings are based on more than two million satisfaction data points from many industries just like yours. If you apply these core ‘values’ in your own business operations, you will have the

Overview

At it’s heart, this book presents the ten statistical predictors of customer satisfaction in any customer-supplier relationship. These revealing research findings are based on more than two million satisfaction data points from many industries just like yours. If you apply these core ‘values’ in your own business operations, you will have the formula for creating excellence, strengthening your brand, and becoming much more competitive. You will find that this fresh eye-opening outlook can affect every aspect of your business for the better, no matter how large or small.
Also included is a complete audit process where you will measure how you score in these ten values and I will show you how your current score correlates so that you can calculate your current customer return and recommend rate-- perhaps your most important business metric. In this book, ‘Excellence’ is defined by your customers and scoring high enough on this forty question audit will show you where you need to improve to reach ‘World Class Status’ in the eyes of your customers.
Once you have established a baseline of satisfaction metrics from your own internal audit, I will lead you through improvement processes and tools that will help you compensate for your shortcomings and reinforce your strengths. You will find the improvement process to be a very strategic approach that can guide sales and marketing, capital expenditures, technology improvements employee development and much more. If you are looking at tough business decisions read this book first and you will have a completely new logic stream that will either support or refute the choices or directions in front of you today.

Product Details

BN ID:
2940044805941
Publisher:
Bart Allen Berry
Publication date:
08/19/2012
Sold by:
Smashwords
Format:
NOOK Book
File size:
1 MB
Age Range:
18 Years

Meet the Author

Bart Allen Berry is a veteran organizational consultant and founder of 30 year old San Diego Corporate Training. Bart has worked with hundreds of organizations worldwide from large multi national corporations and government to international manufacturers and entrepreneurial start-ups. Bart has operated his own company corporate learning centers in San Diego, Palm Springs, Newport Beach and Baja Mexico. Bart specializes in Team Development and Experiential Learning, Strategic Planning, Leadership Development, Quality Management, and Customer Satisfaction. Bart was a founding faculty member with UCSD’s Executive Edge Leadership Development Program for CEO’s and has taught for many institutions including UC Riverside, University of Redlands, University Of Denver, and The University Of Humanistic Studies and many internal corporate learning departments. Bart is credited with being the first to bring corporate experiential learning technology for team and leadership development to Mexico, The Republic of Korea and The Sultanate of Oman. Bart’s clients include Sony, Mattel, American Express, Tyco Healthcare. Merck, Ritz Carlton, The Central Intelligence Agency, US Navy, Department Of Energy, US Air Force, EG&G, Dyncorp, Proxima, and hundreds more.

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