The Path to Profitable Measures: 10 Steps to Feedback That Fuels Performance [NOOK Book]

Overview

Turn your information flood into meaningful feedback with The Path to Profitable Measures. With 10 simple steps, author Mark Morgan shows you how to design, tailor, and use your unique set of indicators – your Scorecard – to provide a clear picture of progress toward your important business goals.

You won’t sort through jargon and you don’t need a background in statistics, quality, or computer science to follow Kathy, the marketing manager ...
See more details below
The Path to Profitable Measures: 10 Steps to Feedback That Fuels Performance

Available on NOOK devices and apps  
  • NOOK Devices
  • Samsung Galaxy Tab 4 NOOK
  • NOOK HD/HD+ Tablet
  • NOOK
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac
  • NOOK for Web

Want a NOOK? Explore Now

NOOK Book (eBook)
$4.99
BN.com price

Overview

Turn your information flood into meaningful feedback with The Path to Profitable Measures. With 10 simple steps, author Mark Morgan shows you how to design, tailor, and use your unique set of indicators – your Scorecard – to provide a clear picture of progress toward your important business goals.

You won’t sort through jargon and you don’t need a background in statistics, quality, or computer science to follow Kathy, the marketing manager from a hypothetical television station, as she illustrates each step with examples and actions. This book is an easy-to-apply guide to give you, the working manager, practical tools and advice for using better feedback to achieve goals easier, faster, and with less hassle.

The Path to Profitable Measures will also help you evaluate your current measures. From an initial assessment, you quickly determine gaps in your existing feedback. It’s a complete, step-by-step reference for everything you need to know about using a comprehensive Scorecard that will spark your team’s performance toward significant financial, customer, operational, and employee results.

Any manager – from a CEO to a front-line supervisor – who wants to achieve better results and provide his or her team with meaningful feedback will benefit from this book. Wonderfully concise and conversationally written, this book will help you develop and use your personal managerial Scorecard, leading to better feedback and better business results.
Read More Show Less

Product Details

  • BN ID: 2940012708151
  • Publisher: ASQ Quality Press
  • Publication date: 12/14/2004
  • Sold by: Barnes & Noble
  • Format: eBook
  • File size: 5 MB

Meet the Author

Mark Morgan is President of Momentum Performance Group, a firm that specializes in training, coaching, and consulting for better results through improved measures and feedback. Morgan co-authored Performance Scorecards: Measuring The Right Things In The Real World and authored Coaching: 50 Steps to Business Results. He has published more than a dozen articles on performance, measurement, and leadership.

Morgan has worked with more than 200 executive teams from Fidelity, Hasbro, Nortel, NASA, JP Morgan Chase, Boeing, BellSouth, the US EPA, Time Warner, and more than 60 other clients from government, education, and business. Formerly, Mark was the Director of Quality, Ethics, and Communication for Northrop Grumman’s Data Systems Division and the Manager for Quality with Grumman at NASA’s Johnson Space Center in Texas and at the Kennedy Space Center in Florida.

Morgan has an earned doctorate from the University of Florida and served as an Examiner for the Malcolm Baldrige National Quality award for three years.
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)