The Pensions' Ombudsman: Powers, Procedures and Decisionsby Mark Grant
This report gives practitioners the information necessary to make complaints via the Ombudsman or to deal with complaints made against them, saving them time and expense. The book explains the role of the office in the context of other forms of dispute procedure and discusses the jurisdiction of the office, including types of scheme covered, complaints procedure and time limits. The book also deals with the investigation process, including the Ombudsman's interaction with the other fora for pensions dispute resolution and a case study to illustrate the process. In addition, it covers determination and appeal procedures and questions the future development of the role in the light of industry criticism.
Most Helpful Customer Reviews
See all customer reviews