The People Measurement Manual: Measuring Attitudes, Behaviours and Beliefs in Your Organization / Edition 1

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Understanding your organization is a pre-requisite of effective management. This is true as much of your people as of your organization's processes or finances. The author proposes some role for one-off surveys and questionnaires but puts most emphasis on taking a systematic and objective approach to determining human situations. As well as exploring the process of measurement and comparing the various methods open to HR managers, the book focuses on how to make sense of, report and use the results.

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Editorial Reviews

From the Publisher
This books' clear, pragmatic and practical style covers all the bases, taking you step by step through all the areas that need to be considered for successful implementation of a people management system. Theories are explained, Pros and Cons are discussed, examples from real world experience abound and there are many useful tips given. In my view, this book is essential reading for anyone who is thinking of setting up (or is involved in) a people measurement system.' Michael Glover This well-written book is illustrated with many analogies to life and anecdoted that many readers will identify with. Personnel today Jan.2006

'This book would be most useful as a source of additional reading supplementing the textbook for a course in organizational behaviour or change management. It would also be an excellent addition to academic libraries and useful for business libraries and information centres. Finally, human resources professionals would benefit from reading this book.' Patricia Zamoya, Assistant Professor, Chicago State University,, Volume 16, no 5.

'The People Measurement Manual should be required reading for all senior managers and managing directors as well as those involved in a measurement project. The Manual provides a valuable insight into how the average employee might think and react to events, giving managers much of the knowledge they need to improve their management of staff. Those involved in a measurement project itself can follow the guidance given in the manual and produce the results required for process or business improvement. The latest edition of ISO9001 required that processes be monitored and measured; the Manual forms a very useful adjunct to this. It will enable the organisation to obtain the maximum benefit from the measurement process at the most economic cost.' N.J.Bird, Principal, Nigel Bird Associates.

'This book would be most useful as a source of additional reading supplementing the textbook for a course in organizational behavior or change management. It would also be an excellent addition to academic libraries and useful for business libraries and information centers. Finally, human resources professionals would benefit from reading this book.' Business Information Alert, May 2004, USA.

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Product Details

  • ISBN-13: 9780566083808
  • Publisher: Ashgate Publishing, Limited
  • Publication date: 3/1/2003
  • Edition number: 1
  • Pages: 147
  • Product dimensions: 9.61 (w) x 6.77 (h) x 0.91 (d)

Table of Contents

The Need to Measure: People make us competitive; The pace of change; Knowing where we are; Customer expectations; Knowing our strategies and objectives; Dealing with uncertainty; Operational versus strategic measurement; A company with potential; Summary. Understanding People: The importance of people; 'It's not personal'; Taking account of people; Aspects of human contribution; Personal and organizational input; Determining key success factors; Identifying primary concerns; Pinning it down; Intuition versus objectivity; Summary. Creating the Right Conditions: Using objectivity; The need to retain feelings and impressions; Understanding individuality; Coping with diversity; Using impressions constructively; Justifying conclusions; Removing doubt and suspicion; Openness and integrity; Summary. Choosing the Measurements: What to measure; The benefits of good selection; Behaviours; Behavioural links; Effects on processes; Links to other measurements; Strategic versus operational levels; Observer effects; Measurement criteria; Summary. Human Measurement Techniques: The uncertainty of measuring people; Gaining objectivity; Using evaluation criteria; Techniques of measurement; Objectives and results; Direct and indirect indicators; Quantification; Pitfalls; Summary. Employee Surveys: The use of employee surveys; Question design; Gap identification; Application and coverage; Promoting the usage; Running a survey; Analysing the results; Summary. Measurement by Interview: The interview technique; Planning an interview programme; Timing; Questions; Conducting the interview; Analysing the results; Strengths and weaknesses; Summary. Monitoring People: The continuous measurement technique; Designing the system; Planning and preparation; Taking the measurements; Analysis; Reporting; Reviewing the system; Summary. Analysis and Action: Introduction; Analysis personnel; Baselining; Comparative and absolute targets; Identifying areas for action; Action planning; Monitoring and follow-up; Summary. Understanding and Using the Environment: Introduction; The short and long term; Tracking environmental factors; Lagging and leading indicators; Rate of change; Trends and blips; Dealing with individual deviations; Summary. Keeping it Going: Introduction; Objectivity; Creating rigour; Constancy of purpose; Combining with other programmes; Maintaining the momentum; Summary; Index.

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