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Strategies for Effectively Communicating with All Constituencies, External and Internal and Boosting Corporate Reputation and Your Bottom Line
Effective corporate communication requires a carefully formulated and implemented program, one that will both craft your corporation's image and protect that image when problems arise. The Power of Corporate Communication is today's most straight-talking guide for mastering the art and leveraging the power of corporate communication.
Dozens of field-tested techniques provide solutions for internal and external corporate communication challenges. Insights from today's leading corporate communication experts combine with real-life examples from global corporations including Microsoft, Johnson & Johnson, and GE to examine:
A successful communication program is central to everything your organization accomplishes, or hopes to accomplish. Let The Power of Corporate Communication provide you with the tools you need to establish and maintain that program and build a corporate communication program that provides you with a strategic advantage.
"If left unaddressed, issues of corporate communication can come back to haunt a company; when addressed, they can extend its success. Our hope is that you will use The Power of Corporate Communication as a field guide in building your company's reputation." From Chapter One
Pick up a copy of today's Wall Street Journal, and odds are that you'll find a front-page story of a troubled company grappling with a highly public crisis. Now ask yourself: Could that situation have been alleviated or even avoided completely if executives in the corporation had practiced more effective communication?
In nine cases out of ten, the answer will be yes.
The Power of Corporate Communication outlines a program for creating a powerful, consistent corporate image that will provide measurable long-term benefits and value to your organization. Written by two of the most influential pioneers in the study of corporate communication, this timely book reveals:
Techniques for being responsive and effective in communicating with all forms of media
In today's media-saturated "Age of Transparency," network news programs, cable channels, advocacy groups, and chat rooms are constantly on the lookout for corporate slips and blunders. Scores of high-profile incidents reveal the harsh consequences to companies that fail to recognize the importance of effective corporate communication.
The Power of Corporate Communication show you how to give your company's communication programs the weight they deserve. It will help you regain control of your public image, and craft a consistent corporate voice and image one that will pay bottom-line dividends when the next corporate crisis hits.
|1||Why Bother with Corporate Communication?||1|
|2||The Roots of Corporate Communication||17|
|3||How Corporate Communication Works||37|
|4||Identity, Image, and Reputation: From Vision to Reality||67|
|5||Corporate Advertising: Why and How Companies Use It||105|
|6||Communicating Internally: The "Employee Care" Revolution||139|
|7||Investor Relations: Enhancing Your Company's Health and Wealth||157|
|8||Managing Outreach to the Community: Government Relations and Corporate Philanthropy||177|
|9||The Good News about the Bad News: How to Manage Old and New Media Strategically||207|
|10||Managing Communications in a Crisis: Expect the Unexpected||235|