Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home and in Life

Overview

The Power of Positive Confrontation is for everyone who was never taught, or never realized, that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations. The skills it teaches will not only improve your ability to confront others, but will also help you to live a more conflict-free life. Filled with hundreds of often entertaining real-life examples drawn from Barbara Pachter's many years of teaching assertiveness and business ...

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Overview

The Power of Positive Confrontation is for everyone who was never taught, or never realized, that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations. The skills it teaches will not only improve your ability to confront others, but will also help you to live a more conflict-free life. Filled with hundreds of often entertaining real-life examples drawn from Barbara Pachter's many years of teaching assertiveness and business etiquette, The Power of Positive Confrontation is as perceptive about people and their behavior as it is clear-headed about the strategies you need to handle yourself confidently and effectively in all confrontational situations.

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Product Details

  • ISBN-13: 9781569246085
  • Publisher: Da Capo Press
  • Publication date: 1/28/2001
  • Pages: 288
  • Sales rank: 715,906
  • Product dimensions: 5.53 (w) x 8.21 (h) x 0.74 (d)

Table of Contents

Acknowledgments xi
Preface xii
Part I Positive Confrontation--What It Is and How It Can Make Your Life Better 1
Chapter 1 Conflict, Conflict Everywhere 3
Chapter 2 The Confrontational Road Less Traveled Is Paved by Bullies and Wimps 18
Chapter 3 Confronters: The Bully, The Wimp, The Big Mouth in Action 25
Chapter 4 The Choices and Consequences of Confrontational Behavior 44
Chapter 5 The Jerk Test 55
Part II The Nuts, Bolts, and Screws of Positive Confrontation 63
Chapter 6 Don't Attack'em, WAC'em 65
Chapter 7 Eliminate Your Verbal Vices 89
Chapter 8 Vital Nonverbals 104
Chapter 9 The Other Peerson 123
Chapter 10 Eleven Simple Things You Can Do to Have A Positive Confrontation 141
Chapter 11 WAC'ing in Writing 152
Chapter 12 How to Handle Other Difficult Conversations 170
Chapter 13 When You Get WAC'ed 192
Part III Conflict-Free Living 201
Chapter 14 The Secret to Avoiding Conflict in Life 203
Chapter 15 Techno-Etiquette for Dummies and Smart People 231
Chapter 16 International Etiquette 252
A Final 12-Step Pep Talk 269
About the Authors 273
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