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From The CriticsReviewer: Bruce A. Johnston, MLS(Duquesne University)
Description: This book provides a practical framework for planning, developing, implementing, and evaluating contemporary staff training and development programs in libraries. Emphasis is placed on programs incorporating ROI (Return on Investment) measurements, e-learning, and blended learning styles.
Purpose: The author examines library staff training issues and processes relating to customer service, staff recruitment/retention, and integration of training activities into existing routines and duties. Effective training programs, both "library-specific" as well as general, take on added significance in today's heavily information-driven environment of increasingly rapid technological developments in all areas of the library (from reference and research functions to user interactions to technical services). The author provides a comprehensive analysis of a variety of staff training approaches as well as a case study.
Audience: With librarians and library administrators as the primary audience, the book succeeds in addressing many of the unique training and staff development parameters for library personnel. The author not only has been active in the library profession for more than twenty years, but also has served in numerous official capacities in professional associations including the American Society for Training and Development (ASTD).
Features: Salient features of this book include a discussion of the components of successful staff training and development programs, the role of conferences and seminars in the training process, and the importance of blended learning processes. Measurement of Return on Investment (ROI) and discussion of evaluation methodologies comprise several important chapters. A case study of blended learning applications developed and implemented at the Southeast Florida Library Information Network provides a useful conclusion to the book's analysis. Several appendices, including a detailed Staff Training Outcomes Survey Questionnaire, as well as an extensive corporate training and library-specific bibliography complete this book with practical additional resources.
Assessment: Against the backdrop of continual innovation in the development of library programs, services, and technology, this book successfully addresses the need for comprehensive discussion and analysis in libraries designing and implementing meaningful learning and training opportunities for staff. Resources from diverse training and staff development environments are gathered together, providing library managers and administrators with practical and useful guidelines for planning, developing, implementing, and evaluating their staff training initiatives.