The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance / Edition 1

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $60.91
Usually ships in 1-2 business days
(Save 32%)
Other sellers (Hardcover)
  • All (8) from $60.91   
  • New (7) from $60.91   
  • Used (1) from $74.21   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$60.91
Seller since 2008

Feedback rating:

(4463)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
New Book. Shipped from UK within 4 to 14 business days. Established seller since 2000.

Ships from: Horcott Rd, Fairford, United Kingdom

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$72.24
Seller since 2008

Feedback rating:

(17554)

Condition: New
Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.

Ships from: Westminster, MD

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
$72.25
Seller since 2009

Feedback rating:

(10238)

Condition: New
New Book. Shipped from US within 4 to 14 business days. Established seller since 2000

Ships from: Secaucus, NJ

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$72.56
Seller since 2007

Feedback rating:

(23374)

Condition: New
BRAND NEW

Ships from: Avenel, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
$74.21
Seller since 2008

Feedback rating:

(17554)

Condition: Like New
Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.

Ships from: Westminster, MD

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
$77.21
Seller since 2010

Feedback rating:

(1466)

Condition: New
New Book. Shipped from US. Standard Shipping is 4 to 14 business days. Expedited Shipping is 3 to 6 business days. Established seller since 2000.

Ships from: Secaucus, NJ

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$77.45
Seller since 2014

Feedback rating:

(198)

Condition: New
New Book. FREE TRACKING ON ALL ORDERS. Shipped from US. Standard Shipping is 4 to 14 business days. Expedited Shipping is 3 to 6 business days. Established seller since 2000

Ships from: Secaucus, NJ

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$111.10
Seller since 2009

Feedback rating:

(93)

Condition: New
Hardcover New 0071817662 Special order direct from the distributor.

Ships from: Victoria, Canada

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Overview

The Definitive Guide to Process Improvement and Operational Excellence

Today’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes.

This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more “process mature,” and to enable process excellence from start to finish.

Coverage includes:

  • The process improvement overview
  • Process maturity
  • Process-Oriented Architecture (POA)
  • Creating a process ecosystem
  • Managing process improvements
  • The process improvement organization
  • Process improvement aptitudes
  • Case examples
  • Process improvement templates and instructions

Praise for The Process Improvement Handbook

“I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you’ll be even wiser if you apply its contents to the way your organization functions.” —H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books,

CEO Harrington Institute

“Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work—identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges.” —Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group

“Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn’t looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement.” —Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition

“Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing reference. I strongly recommend it to anyone who is searching for process improvement opportunities, no matter if a novice or advanced practitioner.” —Gerhard Plenert, author of Strategic Continuous Process Improvement

The Process Improvement Handbookis an indispensable resource for achieving meaningful Process Improvement; business managers will have the power to help their organizations stay competitive and responsive to customers, as well as nimble and resilient. Readers will be miles ahead from where they would be if they tried to navigate the world of process management on their own.” —Ken Carraher, CEO of iGrafx

“This approach works! This book builds on proven Process Improvement techniques refined over the past 30 years, but makes the case for a new standardized approach to BPI for organizations. It makes this case because it expertly weaves today’s technology and capabilities, with the proven quality and process approaches of the past. This is a great book for those that want to lead or enact serious positive and sustainable change for their organization. The practical approach and templates included are invaluable and will enable a fast start!” —Mike Morris, Worldwide Sales Leader, IBM Smarter Process

“The promise of enterprise software is to increase the effectiveness and competitiveness of organizations. And at the heart of that promise is process automation. Tim and Tristan have captured the fundamentals of Process Improvement in their new book.” —Mark J. Barrenechea, President and Chief Executive Officer, OpenText Corporation

“Often organizations approach business performance improvement with individual methodologies such as Six Sigma. While this approach can be effective, many organizations are faced with challenges that require a multifaceted approach to consistently deliver value to their customers. The Process Improvement Handbook is a valuable resource for all leaders looking to effectively and efficiently execute within their organizations.” —Brent Drever, Chief Executive Officer, Acuity Institute

Read More Show Less

Product Details

  • ISBN-13: 9780071817660
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 10/18/2013
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 416
  • Sales rank: 712,024
  • Product dimensions: 7.30 (w) x 9.30 (h) x 1.10 (d)

Meet the Author

Tristan Boutros is currently Senior Vice President & Chief Process Officer for one of the world's largest media and entertainment firms located in New York City where he oversees Program Management, Process Improvement and Enterprise Architecture. He holds over 10 professional designations including his Lean Six Sigma Black Belt (LSSBB), Project Management Professional (PMP), Certified Scrum Professional (CSP), and his Master Project Manager (MPM) certification. He has over 10 years of business, technology, and management consulting experience at companies such as Pernod Ricard, IAC, DTE Energy, BlackBerry, and Warner Music Group and has been a successful entrepreneur. A skilled facilitator and change agent, he specializes in delivering rapid business value using numerous techniques and methods including the Process Oriented Architecture and Process Ecosystem approaches described in the book The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance.

Tim Purdie is the Vice President of Global Information Technology for a high-tech company in Waterloo, Ontario Canada. He is a Lean Six Sigma Black Belt, Master Project Manager, Certified Scrum Master, and Certified Rummler-Brache Process Improvement consultant with over 20 years of high-tech information technology, management consulting, and process implementation experience. Tim has experience at companies such as Sandvine, Research In Motion, IAC, General Motors, DTE Energy, OpenText, and Western International Communications.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)