Table of Contents
Acknowledgments ix
Introduction xi
I Value Creation and Competition 1
1 Value Creation: The Foundation of Profitability 3
2 Contributed Value and Unrestricted Competition 7
Appendix: The Mathematics of Unrestricted Competition 20
3 Willingness to Pay and Economic Cost 25
Appendix: Using Decision Trees in WTP and Economic-Cost Calculations 39
II Being Better-Winning the Customer 43
4 Competing for the Customer: The Value-Cap Advantage 45
5 Customer Tastes and Profitability 53
Appendix: Contributed Value and Value-Cap Advantages 58
III Being in Demand 61
6 Guaranteed Profitability: The Power of Exclusion 63
Appendix: Monopoly Power and Supply-Demand Reasoning 69
7 Envy Is a Form of Exclusion 79
8 Nonconstant Marginal Costs 85
9 Market-Price Effects 95
10 Being in Demand: Guaranteed and Potential Profitability 103
Appendix: Supply and Demand Revisited 109
11 Profitability under Unrestricted Competition 113
IV Your Firm's Game 115
12 Buyers and Competitors 117
13 Suppliers 127
14 Larger Games 139
15 Economic Value: Relative and Subjective 147
V Changes in the Game 155
16 Sustaining Profitability 157
17 Strategic Moves: Changing the Game 169
Appendix: Game Matrices for Game Trees 188
18 Strategic Moves: Restrictions 191
Conclusion: A Coherent Story 195
Notes 199
Index 203