The Progressive Discipline Handbook: Smart Strategies for Coaching Employees

Overview

For the employer who needs an effective approach to coaching and disciplining employees

In today's litigious world, managers and supervisors must ensure that when they discipline their employees, they do so fairly. Otherwise, they may end up dealing with expensive legal problems.

Fortunately, The Progressive Discipline Handbook helps prevent days in court. A complete how-to guide full of practical and legal advice, you'll find out how...

See more details below
Paperback (1ST)
$24.84
BN.com price
(Save 29%)$34.99 List Price
Other sellers (Paperback)
  • All (32) from $4.91   
  • New (15) from $20.24   
  • Used (17) from $4.48   
Sending request ...

Overview

For the employer who needs an effective approach to coaching and disciplining employees

In today's litigious world, managers and supervisors must ensure that when they discipline their employees, they do so fairly. Otherwise, they may end up dealing with expensive legal problems.

Fortunately, The Progressive Discipline Handbook helps prevent days in court. A complete how-to guide full of practical and legal advice, you'll find out how to:

 identify an appropriate level of discipline  deal with employees when discipline is necessary correct and monitor problems prevent future problems

Plus, you'll get useful forms, checklists and audio dialogues, and quizzes to reinforce core lessons.

Best of all, The Progressive Discipline Handbook can be used with any progressive discipline policy already in place — making it easy to implement. It also provides tips and strategies that help managers handle one of the most difficult parts of their jobs: Communicating with employees about discipline problems.

Read More Show Less

Product Details

  • ISBN-13: 9781413305616
  • Publisher: NOLO
  • Publication date: 2/26/2007
  • Edition description: 1ST
  • Edition number: 1
  • Pages: 225
  • Sales rank: 1,033,768
  • Product dimensions: 7.00 (w) x 9.00 (h) x 1.50 (d)

Meet the Author

Margaret Mader-Clark is a human resources consultant with more than 15 years experience as an HR executive in the information technology industry, primarily in the Silicon Valley. She is also the author of The Job Description Handbook.

Attorney Lisa Guerin specializes in employment law and has practiced in government, public interest, and private practice. She is the author of numerous Nolo employment law titles, including The Manager’s Legal Handbook, Dealing with Problem Employees, Create Your Own Employee Handbook and much more.
Read More Show Less

Table of Contents


Introduction
What Is Progressive Discipline     3
The Benefits of Progressive Discipline     3
Getting Results With Progressive Discipline     4
Avoiding Legal Trouble     5
Who Should Read This Book     6
How to Use This Book     7
An Overview of Progressive Discipline
Progressive Discipline Basics
What a Progressive Discipline Policy Should Look Like     12
How Progressive Discipline Works     16
Using This Book With Your Company's Policy     26
Principles of Effective Progressive Discipline
Your Goal Is Retention-Not Termination     31
Discipline Should Be Proportionate     32
Have the Facts at Your Fingertips     32
Listen to Your Employees     33
Collaboration Is the Key to Success     33
Be Flexible Within a Consistent Framework     34
Some Employment Relationships Don't Work Out     36
Avoiding Legal Trouble
Don't Compromise At-Will Employment     42
Be Consistent     48
Be Objective     51
Don't Retaliate     54
Make Reasonable Accommodations for Employees With Disabilities     57
Be Careful When Disciplining for Absences     61
Deal With Dangerous SituationsRight Away     67
Keep It Confidential     70
Remember: You Represent the Company     72
Document Everything     73
Build Your Skills: An Overview of Progressive Discipline     77
Is It Time for Discipline?
Identifying Potential Problems
Knowing What to Look For: The Three Types of Employee Problems     84
How to Spot Employee Problems     89
Deciding What Action to Take
Is Discipline Appropriate?     106
How Serious Is the Problem?     111
Choosing the Right Response     120
Build Your Skills: Is It Time for Discipline?     129
Smart Discipline Skills
Why Discipline Is Hard
Understanding Your Emotions     136
Accept the Challenge     145
Smart Talk: How to Discuss a Discipline Problem With an Employee
Prepare     149
Guide     155
Demonstrate     158
Wait     160
Listen     161
Adapt     165
Act     166
Smart Ways to Deal With Difficult Employee Reactions
Emotional Reactions     177
Masking Reactions     184
Smart Documentation
The Benefits of Documenting Discipline     194
Guidelines for Effective Documentation      196
Informal Documentation     202
Formal Documentation, Step by Step     205
Smart Collaboration: Involving the Right People at the Right Time
Involving Management     214
Involving Human Resources     217
Involving Legal Counsel     220
Involving Other Employees     223
Build Your Skills: Smart Discipline Skills     231
The Disciplinary Steps
Step 1: Coaching
What Is Coaching?     240
To Coach or Not to Coach?     241
Types of Coaching     242
How Do You Coach?     246
When Coaching Is Over     255
Step 2: Verbal Warnings
What Is a Verbal Warning?     258
When to Give a Verbal Warning     259
How to Give a Verbal Warning     262
Step 3: Written Warnings
What Is a Written Warning?     286
When to Give a Written Warning     286
How to Give a Written Warning     289
Build Your Skills: The Disciplinary Steps     313
If Discipline Fails
Termination
Is It Time for Termination?     323
Prepare for the Meeting     331
The Termination Meeting     336
Documentation     343
Life After Discipline
Conduct a Process Evaluation      348
Talk to Your Team     353
Tell Others Who Need to Know     358
Moving Forward     361
Build Your Skills: If Discipline Fails     363
Appendixes
Tools, Checklists, and Summaries
Sample Policy Language     371
Disciplinary Form     373
Discipline Evaluation Checklist     374
Setting Expectations     376
Opening Discussions     377
Choosing Tone of Voice     379
Brainstorming an Action Plan     381
Build Your Skills: An Overview of Progressive Discipline     382
Build Your Skills: Is It Time for Discipline?     386
Build Your Skills: Smart Discipline Skills     390
Build Your Skills: The Disciplinary Steps     396
Build Your Skills: If Discipline Fails     401
Progressive Discipline Basics: Smart Summary     405
Principles of Effective Progressive Discipline: Smart Summary     406
Avoiding Legal Trouble: Smart Summary     407
Identifying Potential Problems: Smart Summary     408
Deciding What Action to Take: Smart Summary     409
Why Discipline Is Hard: Smart Summary     410
Smart Talk: Smart Summary     411
Smart Ways to Deal With Employee Responses: Smart Summary     412
Smart Documentation: Smart Summary     413
Smart Collaboration: Smart Summary     414
Coaching: Smart Summary     415
Verbal Warnings: Smart Summary     416
Written Warnings: Smart Summary     417
Termination: Smart Summary     418
Sample Documentation
State Laws
State Laws Prohibiting Discrimination in Employment     446
State Laws That Control Final Paychecks     458
How to Use the CD-ROM
Installing the Form Files Onto Your Computer     467
Using the Word Processing Files to Create Documents     468
Using PDF Files to Print Out Forms     471
Using the PowerPoint Presentation     474
Index
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)