The Quality Business: Quality Issues in the Smaller Firm

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Overview

This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.
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Editorial Reviews

Booknews
Offers a fact-based assessment of quality management strategies for those actively involved in implementing quality strategies or promoting small businesses. Subjects covered include the relevance of formal quality standards to small firms, and definitions and implementation of quality in a business context, from informal methods to TQM. Contains excerpts from interviews with 150 owner-managers, and detailed case studies of small firms. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

Table of Contents

List of tables
Notes on authors
Preface
1 Small firms and quality management 1
2 Quality: definitions and conceptualisations 23
3 Researching quality in small firms: the methodological issues 44
4 Small firms and quality: a quantitative approach 55
5 Small firms and quality: owner-managers' strategies 83
6 Small firms and formal methods of quality control 113
7 A theorisation of quality management strategies in small firms 151
Appendix: the case studies 173
Notes 213
References 222
Author index 229
Subject index 231
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