The Reinventing Government Facilitator's Guide: Introducing Frontline Employees to Reinvention

Be the first to write a review

Overview

From David Osborne, the best-selling author of Reinventing Government and Victor Colon Rivera comes the training material you need to implement reform and renewal in government.
Since the publication of Reinventing government, readers have sought hands-on materials for implementing the revolutionary concepts of this book in their own organizations. In the Reinventing Government Workbook and Facilitator Guide, David Osborne and Victor Colon Rivera give you the tools you need to ...
See more details below
Available through our Marketplace sellers.
See All Options
Other sellers (Other Format)
  • All (2) from $195.74   
  • New (2) from $195.74   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$195.74
Stork Group
Seller since 2011

Feedback rating:

(557)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
Brand new and unread! Join our growing list of satisfied customers!

Ships from: Phoenix, MD

Usually ships in 1-2 business days

  • •Standard, 48 States
  • •Standard (AK, HI)
$195.75
Extremely_Reliable
Seller since 2007

Feedback rating:

(7877)

Condition: New
Buy with confidence. Excellent Customer Service & Return policy.

Ships from: Richmond, TX

Usually ships in 1-2 business days

  • •Canadian
  • •International
  • •Standard, 48 States
  • •Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Sending request ...

More About This Book

Overview

From David Osborne, the best-selling author of Reinventing Government and Victor Colon Rivera comes the training material you need to implement reform and renewal in government.
Since the publication of Reinventing government, readers have sought hands-on materials for implementing the revolutionary concepts of this book in their own organizations. In the Reinventing Government Workbook and Facilitator Guide, David Osborne and Victor Colon Rivera give you the tools you need to effectively apply the principles behind the reinvention revolution that is changing the way government works
The Facilitators Guide offers detailed, step-by-step instructions on making the training experience rewarding and memorable. It provides:
  • The groundwork for understanding and preparing for the Reinventing Government Workshop and using the workbook **Suggestions, in checklist format, to help promote the workshop and foster communication with decision makers and potential participants **A checklist of ideas, suggestions, and items needed to run a successful workshop **Information in a step-by-step recipe
    format to assist you in introducing the workshop, managing the group, and running each of the four modules **Additional exercises and overheads designed for longer formatted workshops or courses **Reproducible masters that correspond to all overheads

The user-friAndly workbook brings the pronciples of Reinventing Government to life, helps participants apply the principles, and inspires improved performance. It offers:
  • A guide to developing innovative and better ways of conducting public business
  • Tools and techniques to increase theeffectiveness of your organization
  • Examples of successful governments that are reinventing themselves today

Designed for use in federal, state, and local government, the workshop material includes exercises, brain teasers, and discussion items to create an interactive, involving learning environment. It also gives you the flexibility to run a one-day, two-day or longer workshop.
Read More Show Less

Product Details

  • ISBN-13: 9780787941017
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 1/1/1998
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 532
  • Product dimensions: 12.20 (w) x 11.50 (h) x 2.20 (d)

Meet the Author

DAVID OSBORNE is a managing partner of the Public Strategies Group, a consulting firm that helps public organizations develop and implement long-term change strategies. He is the author or co-author of three books: Banishing Bureaucracy: The Five Strategies For Reinventing Government (1997), Reinventing Government (1992), and Laboratories of Democracy (1988).
VICTOR COLON RIVERA is the founder and president of VCR-OI Consulting Group, Inc., and a partner of Outplacement International, Inc. He is a former southwestern regional human resource manager for Westinghouse Electric and former director of personnel for the New York City Board of Education.
Read More Show Less

Table of Contents

OVERVIEW.
TWO-DAY WORKSHOP.
Opening the Workshop.
Introduction to Reinventing Government.
Module I: Clarifying Your Purpose.
Principle 1. Customer-Driven Government.
Principle 2. Mission-Driven Government.
Principle 3. Anticipatory Government.
Module II: Enhancing Your Performance.
Principle 4. Results-Oriented Government.
Principle 5. Competitive Government.
Principle 6. Enterprising Government.
Module III: Shifting Your Locus of Control.
Principle 7. Decentralized Government.
Principle 8. Community-Owned Government.
Module IV: Increasing Your Leverage.
Principle 9. Catalytic Government.
Principle 10. Market-Oriented Government.
ONE-DAY WORKSHOP.
Opening the Workshop.
Introduction to Reinventing Government.
Module I: Clarifying Your Purpose.
Principle 1. Customer-Driven Government.
Principle 2. Mission-Driven Government.
Module II: Enhancing Your Performance.
Principle 4. Results-Oriented Government.
Module III: Shifting Your Locus of Control.
Principle 7. Decentralized Government.
EXTENDED APPLICATIONS AND OPTIONAL EXERCISES.
Principle 1. Customer-Driven Government.
Principle 2. Mission-Driven Government.
Principle 6. Enterprising Government.
Principle 7. Decentralized Government.
Principle 9. Catalytic Government.
Principle 10. Market-Oriented Government.
REPRODUCIBLE MASTERS.
THE REINVENTING GOVERNMENT WORKBOOK.
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Review Guidelines
Add Recommendations
Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)