The Reinventor's Fieldbook: Tools for Transforming Your Government / Edition 1

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Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.

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Editorial Reviews

Offers 74 tools and strategies for transforming bureaucratic public institutions, covering every aspect of public management, from budgeting and strategic planning to motivating employees and building a more entrepreneurial culture. Tools are grouped in chapters on approaches to areas such as performance management, customer choice, and employee empowerment. Includes case studies from five different countries, plus checklists and examples. Osborne has written several books on government reform. Plastrik has written articles on reinventing government and community development. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780787943325
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 7/21/2000
  • Edition number: 1
  • Pages: 704
  • Product dimensions: 7.50 (w) x 9.25 (h) x 1.47 (d)

Meet the Author

DAVID OSBORNE is author or coauthor of several books on government reform, including Reinventing Government and Banishing Bureaucracy. A partner in the Public Strategies Group, Osborne has consulted with governments at every level to help develop strategies for improving performance. In 1993, he served as a senior advisor to Vice President Al Gore and as chief author of the 1993 report of the National Performance Review. PETER PLASTRIK is coauthor of Banishing Bureaucracy and author of numerous articles about reinventing government, community development, and economic development. A former chief deputy of the Michigan Department of Commerce, he now consults for foundations, nonprofit organizations, and governments.

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Table of Contents

The Reinventor's Toolbox: An Alphabetical Index of Approaches, Tools, and Competences
Introduction 1
Ch. 1 Improving Your Aim: Using Strategic Management to Create Clarity of Direction 13
Ch. 2 Clearing the Decks: Eliminating Functions That No Longer Serve Core Purposes 61
Ch. 3 Uncoupling: Creating Clarity of Role by Separating Steering and Rowing 105
Ch. 4 Enterprise Management: Using Markets to Create Consequences 153
Ch. 5 Managed Competition: Using Competitive Contracts and Benchmarks to Create Consequences 183
Ch. 6 Performance Management: Using Rewards to Create Consequences 215
Ch. 7 Performance Measurement: The Critical Competence 247
Ch. 8 Competitive Customer Choice: Making Customers Powerful Through Choice and Competition 279
Ch. 9 Customer Quality Assurance: Making Organizations Accountable for Service Quality 323
Ch. 10 Organizational Empowerment: Giving Managers the Power to Manage 393
Ch. 11 Employee Empowerment: Giving Frontline Employees the Power to Improve Results 453
Ch. 12 Community Empowerment: Giving Communities the Power to Solve Their Own Problems 489
Ch. 13 Changing Habits: Creating a New Culture by Introducing New Experiences 535
Ch. 14 Touching Hearts: Developing a New Covenant Within Your Organization 557
Ch. 15 Winning Minds: Changing Employees' Mental Models 583
Appendix: General Resources 611
Notes 615
About the Authors 665
Index 667
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