The SDM Formula: How Many Accounts Can One SDM Manage?

by Ernie Zibert

Overview

This free e-book supplies a formula to the question; How many accounts can one Service Delivery Manager (SDM) manage? A must read for ICT sourcing professionals and external service providers.

Product Details

BN ID:	2940045775670
Publisher:	Ernie Zibert
Publication date:	03/04/2014
Sold by:	Smashwords
Format:	eBook
Sales rank:	702,075
File size:	113 KB

About the Author

Ernie Zibert is a senior IT sourcing professional and brings 20+ years international management experience across government, communications and media, and finance industries. His transferable skills include IT sourcing strategy and governance, and financial, relationship and commercial management of external service providers. Annual spend under management includes up to $200M AUD along with 20% savings.