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Posted February 25, 2010
"The Six Sigma Manual" is easy to understand and includes tables that give real world examples that anyone can follow. Baird references a couple of examples throughout the course of the entire book - success stories and failures - that reinforce his points. He does a good job of encouraging owners of businesses - small, medium or large - to get to Six Sigma level and not to settle for anything less. The conclusions at the end of each chapter and section helped me to review what I just learned before I moved on to the next concept.
The only negative about this book is that the historic quotes and stock photos didn't provide any information; they just seemed like fillers that I found myself quickly skipping over. But that's easy to forgive. There's a lot of good information in this book, and I know I will find myself referencing it many times throughout my career.
Posted February 25, 2010
Six Sigma Manual for Small and Medium Businesses- by Craig W. Baird
Back in the 1980's Motorola pioneered a quality control/customer satisfaction system that became known as "Six Sigma". Since that time many of the largest, most successful companies in the world have implemented this system in order to maximize productivity and profits.
In his book, "Six Sigma Manual for Small and Medium Businesses", author Craig W. Baird outlines the Six Sigma system in such a way that even a novice could understand this innovative way of capitalizing on the old maxim: "the customer is always right". Using this basic premise, he takes the reader through the intricacies of Six Sigma, carefully explaining how and why it works as well as presenting detailed training programs and suggestions for putting into place the proper company personnel for each phase of training. He carefully guides the reader step by step to a level of understanding and confidence that will enable them to easily apply the principles of Six Sigma to their own company.
Six Sigma Manual should be a "must read" for any manager of any company, medium or small, who is looking for a way to increase customer satisfaction and thus, profitability and overall success. Rating: ****
Posted January 27, 2010
The Six Sigma Manual for Small and Medium Businesses: What you Need to Know Explained Simply is an organized, easy-to-read guide that breaks down business management strategies proven to work for customer and entrepreneur satisfaction. Once considered a "trade secret" for fortune 500 companies, this book is now an openly-shared resource for anyone looking to increase efficiency and profit.
What surprised me was how easy it was to understand, given the education, popularity, and impact behind it. Six Sigma has broken down two scientific methods proven to work, each into their basic components -- DMADV and DMAIC.
Giving the highest importance to customer satisfaction, the author, Craig D. Baird, has done an excellent job in not only providing a positive attitude toward achieving similar business goals, but also in continuing to pique my interest as a reader. The index provides simple navigation throughout the book and the glossary is an excellent reference tool in untangling our business-world jargon. Definitely a book recommended for owners of any size business looking to boost customer satisfaction. And, isn't that what we ALL want!!
Posted January 15, 2010
Six Sigma is an engaging book that guides readers into the world of Six Sigma. Many people, including myself, might not have any clue what Six Sigma is. The author of the guide seemed to realize that and was really helpful in explaining. Six Sigma is the idea that businesses can establish a great reputation and receive new business through word of mouth when their products or services have a very high percentage of perfect products or services. A Six Sigma percentage example that this guide gave was 99.9997%, which seems like an incredibly high percentage. Six Sigma promises to take you through the process of achieving these numbers using principles similar to the scientific method, which is called DMAIC. DMAIC stands for Define, Measure, Analyze, Improve and Control. Through this process, businesses are able to find out what their company's goals are, analyze how company processes can be improved and implementing these improvements.
Six Sigma tries to convince you to use Six Sigma in the introduction before you are taken through the process of implementing it. This type of persuasiveness made me feel like I was reading a self-help book for my business. The book then pointed out what most involved with business are probably already aware of, which is that customer satisfaction is essential to the success of a business. This piece of information felt obvious, but still important to note since it is the foundation of Six Sigma.
Six Sigma is a pleasure to read. The information is presented in an interesting manner and the author conveys a positive can-do mentality. Some of the information can be overwhelming to business novices, since the guide is working with the scope of large companies. However, the guide still manages to maintain a high level of clarity. Of course, knowing if Six Sigma actually works would require that I create a company or become an upper level management of that company. However, Six Sigma points out that many of the big-name companies such as Motorola and General Electric have implemented Six Sigma successfully and have benefited from it. However, this book is still for anyone who owns a business, even if this business is a small business. Six Sigma stated that if you have employees, you can implement Six Sigma and benefit from it. I can completely buy this notion, since small companies with poor customer satisfaction can quickly end up with no customers.
Posted January 4, 2010
I have always been interested in starting my own online clothing boutique. I always thought the expenses would be low, and that I would be able to maximize profit because I wouldn't have to worry about loss/stolen merchandise. One of my biggest worries though was interaction with the customers and customer satisfaction.
While to the uninformed 'Six Sigma' may sound like a fraternity, this process is used by many successful businesses (such as fortune 500 companies) that have been proven to work for the customers satisfaction! A friend of mine is Six Sigma (green belt certified) and they were intrigued that I was reading this book, they couldn't stop going on about how it increases efficiency, thus increasing profit. As a hopeful business owner that all sounds good to me!
I was surprised how easy the read was as I never enjoy reading things riddled with business jargon. Baird seems to understand that a great education book should be learn-able by anyone. I feel that this book is explained well enough that anyone who is interested in understanding not only what Six Sigma is about but how to implement it into their business practices. I will be referencing this book!
Posted December 1, 2009
The Six Sigma Manual for Small and Medium Businesses: What You Need to Know Explained Simply by Craig W. Wilson
This manual provides what you need to know about Six Sigma, a registered service mark and trademark of Motorola, Inc. The model was created in 1986 and provides a set of practices to systematically eliminate defects in a product or service. The two main methodologies involved with Six Sigma, DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) are discussed in this book in detail. Baird defines how the component parts accomplish Six Sigma's goals and methods. Other methodologies are also addressed. A comprehensive Table of Contents defines the content. An index provides easy navigation through the book.
Anyone with organizational responsibility who needs to be compliant with Six Sigma will find practical advice and tips in this book to implement Six Sigma successfully into their products or services. The easily read well-developed chapters, and organization of the book will provide a relevant map to achieve these desired goals. Baird shows that Six Sigma is not just a concept, but a workable set of practices which will ensure customer satisfaction.
BIBLIO: 2009, Atlantic Publishing Group, Inc., 288 pages, $24.95.
REVIEWER: Annie Laura Smith
ISBN: 13: 978-1-60138-233-7
ISBN: 10: 1-60138-233-2
Star Rating: 5
Posted August 19, 2009
If you know little or nothing about 6 Sigma, this is the book to get. Given the focus on the customer by today's businesses anyone with organizational responsibility whether the CEO, owner, manager, coordinator etc. should have a basic knowledge of 6 Sigma.
Baird breaks down 6 Sigma into its component parts and very clearly explains 6 Sigma's goals and methods. He emphasizes that it is not a philosophy but a proven way of ensuring customer satisfaction. In fact, the entire process begins with the customer and becomes a company wide strategy in which all share in the responsibility.
The author brings the reader to the heart of 6 Sigma through a sequence of easily read chapters. His goal is to impart a thorough understanding of the essence of 6 Sigma and how small businesses can take advantage of the process. Baird does this so well that even the most unsophisticated of readers will understand the concept.
John F. Gilligan, Ph.D.