The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams / Edition 1

by Peter Pande, Roland Cavanagh, Robert Neuman

Overview

This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process.

The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma “Black Belts” and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level—just 3.4 defects per million; and much more.

* Includes dozens of data-gathering forms and Six Sigma tools and worksheets
* Describes key improvement methods in a concise “how-to” format with checklists and tips

Product Details

ISBN-13:	9780071373142
Publisher:	McGraw Hill LLC
Publication date:	12/14/2001
Pages:	432
Product dimensions:	7.20(w) x 9.10(h) x 1.15(d)

About the Author

Peter S. Pande, Robert S. Neuman, and Roland R. Cavanagh wrote the bestselling The Six Sigma Way. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. Neuman is a consultant with Pivotal Resources, a sought-after speaker and a former professor at Amherst College and the State University of New York. Cavanagh, a professional engineer, is a consultant with Pivotal Resources, providing strategic consulting and improvement training and coaching to non-manufacturing as well as technical environments.

Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma.

Table of Contents

Contents

Preface          

Part One. What a Six Sigma Project Team Needs to Know Before It Gets
Started          

1. The Six Sigma System          

2. Three Ways to Six Sigma          

3. Organizing for Six Sigma          

4. Selecting Winning Six Sigma Projects          

5. A Basic Toolkit for Team Leaders          

Part Two. Leading a Six Sigma Project Team Through DMAIC The Define Stage          

6. Define the Opportunity          

7. Power Tools for "Define"          

8. Coming Together as a Team          

9. Measuring Process Performance          

10. Power Tools for "Measure"          

11. Guiding the Six Sigma Team in the Measure Stage          

12. Analyzing Data and Investigating Causes          

13. Power Tools for "Analyze"          

14. Normal Data and Team Norms          

15. Improving the Process          

16. Power Tools for "Improve"          

17. "At Last We're a Team!"          

18. Control and Process Management          

19. Power Tools for "Control"          

20. Guiding Your Team in the Control Stage          

21. Six Sigma Process Design/Redesign          

Index