The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time

( 1 )

Overview

Discover the power of KAIZEN to make lasting and powerful change in your organization

“Maurer uses his knowledge of the brain and human psychology to show what I have promoted for the past three decades—that continuous improvement is built on the foundation of people courageously using their creativity. Kaizen is much more than a world-class management practice; it is a technique to remove fear from our mind’s mind, enabling us to take small steps to better things. The process of change starts with awareness and ...

See more details below
Hardcover
$14.96
BN.com price
(Save 32%)$22.00 List Price

Pick Up In Store

Reserve and pick up in 60 minutes at your local store

Other sellers (Hardcover)
  • All (19) from $6.14   
  • New (12) from $11.78   
  • Used (7) from $6.14   
The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time: Creating Lasting Excellence One Small Step at a Time (EBOOK)

Available on NOOK devices and apps  
  • NOOK Devices
  • Samsung Galaxy Tab 4 NOOK
  • NOOK HD/HD+ Tablet
  • NOOK
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac
  • NOOK for Web

Want a NOOK? Explore Now

NOOK Book (eBook)
$12.99
BN.com price
(Save 43%)$23.00 List Price

Overview

Discover the power of KAIZEN to make lasting and powerful change in your organization

“Maurer uses his knowledge of the brain and human psychology to show what I have promoted for the past three decades—that continuous improvement is built on the foundation of people courageously using their creativity. Kaizen is much more than a world-class management practice; it is a technique to remove fear from our mind’s mind, enabling us to take small steps to better things. The process of change starts with awareness and desire in our minds and then leads to action and change in the physical world. Readers of this book will surely fi nd new ideas and encouragement to make improvements in personal health, performance at work, and their own well-being.”
—Masaaki Imai, Chariman, Kaizen Institute

KAIZEN: The Small-Step Step Solution for You and Your Company

Today’s businesses love the idea of revolutionary, immediate change. But major “disruptive” efforts often fail because radical change sets off alarms in our brains and shuts down our power to think clearly and creatively.

There is, however, a more effective path to change. Change that is lasting and powerful. Change that begins with one small step . . .

It’s The Spirit of Kaizen—a proven system for implementing small, incremental steps that can have a big impact in reaching your goals. This step-by-step guide from renowned psychologist and consultant Dr. Robert Maurer shows you how to:

  • Lower costs—by offering little rewards
  • Raise quality—by reducing mistakes
  • Manage difficult people— one step at a time
  • Boost morale and productivity— in five minutes a day
  • Implement big ideas—through small but steady actions
  • Sell more—in less time

Filled with practical tips and ready-to-use tools for managers, innovators, and entrepreneurs, The Spirit of Kaizen is the essential handbook for a changing world. You’ll learn how to think outside the suggestion box, remove mental blindfolds, manage stress with one-minute exercises, and handle rising health-care costs. You’ll discover the “small step” secrets for dealing with all kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers.

These simple but powerful techniques can be applied to almost any workplace situation, especially when you’re trying to navigate the stormy waters of radical change, high-pressure deadlines, and cutthroat competition. These are the same methods of small, continual improvement that have been tested by the largest companies, such as Boeing, Toyota, and the U.S. Navy—methods that will work for you, too.

No matter how big the obstacle or how big the dream, The Spirit of Kaizen has a small-step solution to help you succeed.

Read More Show Less

Product Details

  • ISBN-13: 9780071796170
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 11/2/2012
  • Edition number: 1
  • Pages: 176
  • Sales rank: 253,343
  • Product dimensions: 5.30 (w) x 7.10 (h) x 0.80 (d)

Meet the Author

Robert Maurer, Ph.D., is on the faculty of the UCLA and University of Washington Schools of Medicine. He is also the Director of Science of Excellence, a consulting firm that translates evidence-based psychology into practical strategies for success.

Read More Show Less

Read an Excerpt

THE SPIRIT OF KAIZEN

Creating Lasting Excellence One Small Step at a Time


By Robert Maurer

The McGraw-Hill Companies, Inc.

Copyright © 2013Robert Maurer
All rights reserved.
ISBN: 978-0-07-179617-0


Excerpt

CHAPTER 1

A Swift Introduction to Kaizen


Business culture loves the idea of revolutionary, immediate change. But turnaround efforts often fail because radical change sets off our brain's fear response and shuts down our powers to think clearly and creatively. A more effective path to change begins with the small steps of kaizen. These quiet steps bypass our mental alarm system, allowing our creative and intellectual processes to flow without obstruction. The result: Change that is both lasting and powerful.

Leaders are often called upon to make significant improvements to their organizations—to cut costs, to create new products, to reduce mistakes, to improve service, and so on. It is possible to make these improvements by gritting your teeth, squaring your shoulders, and forging ahead no matter what the obstacles.

Possible, but not likely. Some managers enjoy this kind of bareknuckled attack on their organization's problems, and a few even succeed at it. Their stories are dramatic ("I led our team through a complete reorganization in six months!") and feature admirable determination ("I was poor and uneducated, but I didn't let anything stand in my way; now I'm the head of my own multibillion-dollar business!"), so they are the ones that draw our attention. If you absorb enough of these stories, you can easily get the impression that the only way to reach your management goals is to hurtle yourself at them, tearing down the fast track to success at breakneck speed and obliterating all barriers in your path. You can also draw the conclusion that if you haven't reached your goals, the reason must be that you're lacking in skill or good old-fashioned grit.

Not so. Most of us are programmed to resist radical change. Let me say that again: We are built to resist radical change. As you'll see in the coming pages, our nervous system wires us for resistance to a big overhaul of any kind. This truth applies not just to managers but also to the employees we need to carry out our programs for change. So if you've tried to change your organization and met with disappointment, there is no reason to feel guilty.

But there is reason to feel optimistic. Most groups can achieve success when they step off the fast track and take an alternative path. This path is soft underfoot and shaded overhead. It's such an unassuming little byway that it doesn't attract the world's notice, but believe me, some of the most successful people and organizations have been using it for decades with consistently good results. This path starts with the smallest of steps. It causes no stress, no fear ... and you can take it all the way to your goal.

But before I tell you more about kaizen, I'd like you to meet some struggling business owners.


"WE NEED SOMETHING BOLD AND INNOVATIVE!"

At the time this story began, I was a clinical professor at the University of California, Los Angeles (UCLA) School of Medicine; I specialized in teaching behavioral health. It was not long past graduation, and many of our students had been hired by existing physician groups or had banded together to start large groups of their own. Four of the doctors, however, had decided to create a small private practice devoted to family medicine. They were deliberate about this decision. They wanted to give their patients thoughtful, personal care, and they worried that their freedom to practice as they wished would be stifled by joining a bigger group.

When the practice opened, I called to congratulate the young doctors on their new business. However, the voices on the other end of the conversation sounded far from celebratory. They were in trouble, they explained. They'd committed to a lease on a beautiful office in a prime Santa Monica location and had taken on heavy debt to pay for state-of-the-art equipment. In addition, each doctor had his or her own student debts to pay off. All of these obligations would have been manageable, they said, with a steady flow of patients. But the patients weren't coming. Their city, Santa Monica, had more than its share of doctors, and my former students were realizing that they had entered a very competitive business world, one that their medical training hadn't prepared them for. Although they were bright, focused, and creative, they were also terrified of losing everything.

Sensing their distress, business consultants were knocking on the practice door, offering them assistance and assurances of future prosperity—at a steep price. The doctors were trying to figure out where to get the money to hire one of these consultants, or maybe a public-relations expert. One physician partner, with strain cracking her voice, was arguing to take on more debt. "If we want to win big," she insisted, "we have to play big. We need something bold and innovative to drive patients to our doors." Yet she, like the others, was unable to come up with a specific idea that might work.

I sympathized. These were good, caring doctors who could bring excellent care to their community. I wanted them to feel hopeful and creative again. But the one thing I didn't want them to do was to try to innovate their way out of the problem.


INNOVATION WORKS, EXCEPT WHEN IT DOESN'T

Why not? What's wrong with innovation?

First, here's a definition. Sometimes the word innovation is used to refer to a new idea or a clever solution, but in this book I'll adhere to the meaning that's taught in business schools. There, innovation means change, but not just any kind of change; innovation is a dramatic, sweeping change, one that's usually undertaken in a short amount of time. Innovation can be a clearly positive, exciting change, such as the Apple computer's marriage of scientific function and elegant design. Or innovation can be a much more difficult change, like an austerity program that lays off thousands of workers.

Other examples of innovation include:

• Changing the focus of your organization.

• Adapting a never-before-used technology.

• Hiring all new department heads.

• Declaring bankruptcy.

• Merging with another company.

• Transforming the company's image.


When innovation goes well, the result is new products, creative solutions to old problems, and vigorous organizations. And it's fast! If you know you can you achieve a goal quickly, why wait a minute longer than you have to?

The problem isn't with innovation itself. It's with our single-minded approach to innovation. When we believe that radical change—the fast track—is the only path to survival, growth, and ingenuity, we lose some of our effectiveness. If we think that wrenching change is the sole solution to problems, well ... we tend to let those problems go for a long time. A major overhaul can feel too hard, too painful, and too time-consuming to manage, especially when we have so many other things to do. And so the problem grows. When the problem is too big to ignore, we finally decide to do something about it ... and charge fiercely toward a solution. We say, "Let's turn this culture around!" Or "We're going to do the impossible around here!" If we succeed, that's terrific.

But when change tears through an organization, managers and staff may not feel as invigorated as you'd like them to. They often freeze up or feel overwhelmed. That's a big problem because radical change usually involves radical risk: a huge investment of money, time, people, or goodwill. When radical change fails, it can take down an entire department or even a whole organization. The difficulty of sustaining an innovative approach to change is the story of
(Continues...)


Excerpted from THE SPIRIT OF KAIZEN by Robert Maurer. Copyright © 2013 by Robert Maurer. Excerpted by permission of The McGraw-Hill Companies, Inc..
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Read More Show Less

Table of Contents

Acknowledgments ix

Chapter 1 A Swift Introduction to Kaizen 1

Chapter 2 Boost Morale 21

Chapter 3 Cut Costs 43

Chapter 4 Improve Quality 63

Chapter 5 Develop New Products and Services 83

Chapter 6 Increase Sales 103

Chapter 7 Reduce Health-Care Expenses 125

Chapter 8 When Small Steps Are Too Hard: What to Do 147

Appendix: Reflections on Kaizen 165

Notes 169

Index 175

Read More Show Less

Customer Reviews

Average Rating 5
( 1 )
Rating Distribution

5 Star

(1)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted December 5, 2013

    No text was provided for this review.

Sort by: Showing 1 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)