Table of Contents
foreword: A Shared Language Shawn M. McKinney x
introduction: The New Designer 1
New Skills for the Conceptual Economy
chapter 1 Magic Footsteps and Wicked Problems 17
An Overview of the Design Process
chapter 2 A Framework for Getting Things Done Well 39
The Value of Process
chapter 3 The Collaborative Designer 65
Creating a Strong Client-Designer Relationship
chapter 4 Designing in Context 97
Empathic Design Through Research
chapter 5 Understanding the Business 111
Linking Design and Business
chapter 6 Understanding the Audience 140
Designing for People
chapter 7 What's the Big Idea? 176
Managing the Complexity of Concept Development 176
chapter 8 Making Strategy Visible 206
Design Development
chapter 9 Design Accountability 230
Design in the Land of the Bottom Line
chapter 10 Planning in a Turbulent Environment 251
Managing the Design Process
chapter 11 Refining Your Process 273
Implementing Design Process
Acknowledgements 284
Index 286