The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

Overview

The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch—under the leadership of author Rob Knapp—it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, ...

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Overview

The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch—under the leadership of author Rob Knapp—it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.

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Product Details

  • ISBN-13: 9780470249277
  • Publisher: Wiley
  • Publication date: 12/4/2007
  • Edition number: 1
  • Pages: 160
  • Sales rank: 118,485
  • Product dimensions: 6.36 (w) x 9.35 (h) x 0.74 (d)

Meet the Author

Rob Knapp is a former Managing Director for Merrill Lynch and the architect of Supernova, which he developed with a team of financial advisors and leaders at Merrill Lynch. His passion for coaching talented individuals to reach exceptional levels of performance has solidified his reputation throughout the financial services sector as a visionary and creative leader.

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Table of Contents

Foreword.

Acknowledgments.

Introduction: Stepping onto the Invisible Bridge: Your Journey toward the Exceptional.

Chapter 1: The Trouble with Success: The Tyranny of the 80/20 Rule.

Chapter 2: Contact: The Humble Foundation of the Ultimate Client Experience.

Chapter 3: Segmentation: The Supernova Non-negotiable.

Chapter 4: Organization: Promises Made, Promises Kept.

Chapter 5: Planning: Inspired Action.

Chapter 6: Acquisition: Explosive Growth under Control.

Chapter 7: Leading the Practice: Leaders Developing Leaders.

Final Thoughts on Moving Forward.

About the Author.

Index.

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Sort by: Showing all of 4 Customer Reviews
  • Anonymous

    Posted January 1, 2012

    Every advisor should read

    The best advice for any advisor looking to grow their business in a sustainable way. A total mindset change for many out there, but well worth the effort when implemented properly.

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  • Anonymous

    Posted July 30, 2009

    Not So Much

    Some good ideas, but it wasn't enough to keep Merrill Lynch (RIP) from collapsing into the arms of Bank of American in a tax payer funded extravaganza. I don't think I would want too much to do with a "game board," as the author suggests, when it comes to my investments.

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted September 20, 2011

    No text was provided for this review.

  • Anonymous

    Posted July 26, 2011

    No text was provided for this review.

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